Skip to main content

Article


Latest stories

Article
1 min read

How CX Leaders Who Raise Their Game Are Driving Business Success

Zendesk partnered with ESG Research to build a framework around CX maturity. Find out how the leaders are driving CX success.

Article
1 min read

How CX Leaders Who Raise Their Game Are Driving Business Success

Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.

Article
7 min read

You need a more customer-centric service strategy. Here’s why.

More companies are competing on customer service and research shows investments in this area can pay off. Find out how you can leverage CX to get ahead of your competition.

Article
7 min read

Best practice for Champions of CX

ESG Research pinpoints where companies are elevating their CX game – and where they’re falling behind.

Article
13 min read

The top 7 sales methodologies and how to choose the right one for your business

“It’s not about having the right opportunities,” author and sales professional Mark Hunter asserts. “It’s about handling the opportunities right.

Article
7 min read

Customer experience management advice from the pros

Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…

Article
5 min read

Addressing customer experience from the CIO perspective

For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…

Article

The five steps in the sales process that turn prospects into customers

When you set off on a road trip, you have a vehicle and a map. On…

Article
2 min read

Customer experience: 5 simple strategies that bring immediate improvement

Experts share the CX strategies that make a real difference.

Article
8 min read

Customer service acronyms explained

Customer service acronyms can be confusing to those still learning the field. Learn the explanations behind 30 common customer service acronyms.

Article
5 min read

Four ways in which Zendesk can make your life easier, now

Keeping up with customers' expectations is vital to your business – and this means nimble support operations. Here are four ways in which Zendesk can help you deliver the best customer service (and make your life easier).

Article
8 min read

How we work: the employee experience reimagined

Every organisation is working out the next new normal, whether that’s a return to modified office life or a long-term version of working from home. As employees' needs and expectations rise, HR leaders must reimagine the employee experience of the future – today.

Article
9 min read

A guide to customer service reports

Discover the reports that help you better understand and improve the customer experience.

Article
10 min read

IVR: Interactive Voice Response definition, benefits and steps

IVR technology can be a game changer for call centres. Discover what an IVR system is and how it improves phone support.

Article
10 min read

What is customer obsession? How to become customer obsessed

We’ve all heard the stories of companies going above and beyond to provide their customers with…

Article
7 min read

Why customer courtesy matters (and eight tips for how to nail it)

Find out why compassionate customer service matters and what it can do for your business.

Article
8 min read

What is customer-facing? Everything you need to know about customer-facing roles

Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills.

Article
6 min read

Integrations galore

Here are the newest integrations from Zendesk to help your agents provide the perfect customer experience.…

Article
11 min read

What is omnichannel customer service? Definition, importance and strategy

Take an omnichannel approach to create seamless, reliable customer interactions.

Subscribe to the blog

The best source of information for customer service, sales tips, guides and industry best practice. Join us.