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How CX Leaders Who Raise Their Game Are Driving Business Success
Zendesk partnered with ESG Research to build a framework around CX maturity. Find out how the leaders are driving CX success.
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1 min read
How CX Leaders Who Raise Their Game Are Driving Business Success
Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.
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7 min read
You need a more customer-centric service strategy. Here’s why.
More companies are competing on customer service and research shows investments in this area can pay off. Find out how you can leverage CX to get ahead of your competition.
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7 min read
Best practice for Champions of CX
ESG Research pinpoints where companies are elevating their CX game – and where they’re falling behind.
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13 min read
The top 7 sales methodologies and how to choose the right one for your business
“It’s not about having the right opportunities,” author and sales professional Mark Hunter asserts. “It’s about handling the opportunities right.
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7 min read
Customer experience management advice from the pros
Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…
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5 min read
Addressing customer experience from the CIO perspective
For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…
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The five steps in the sales process that turn prospects into customers
When you set off on a road trip, you have a vehicle and a map. On…
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2 min read
Customer experience: 5 simple strategies that bring immediate improvement
Experts share the CX strategies that make a real difference.
Article
8 min read
Customer service acronyms explained
Customer service acronyms can be confusing to those still learning the field. Learn the explanations behind 30 common customer service acronyms.
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5 min read
Four ways in which Zendesk can make your life easier, now
Keeping up with customers' expectations is vital to your business – and this means nimble support operations. Here are four ways in which Zendesk can help you deliver the best customer service (and make your life easier).
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8 min read
How we work: the employee experience reimagined
Every organisation is working out the next new normal, whether that’s a return to modified office life or a long-term version of working from home. As employees' needs and expectations rise, HR leaders must reimagine the employee experience of the future – today.
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9 min read
A guide to customer service reports
Discover the reports that help you better understand and improve the customer experience.
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10 min read
IVR: Interactive Voice Response definition, benefits and steps
IVR technology can be a game changer for call centres. Discover what an IVR system is and how it improves phone support.
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10 min read
What is customer obsession? How to become customer obsessed
We’ve all heard the stories of companies going above and beyond to provide their customers with…
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7 min read
Why customer courtesy matters (and eight tips for how to nail it)
Find out why compassionate customer service matters and what it can do for your business.
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8 min read
What is customer-facing? Everything you need to know about customer-facing roles
Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills.
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