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7 min read
Why customer courtesy matters (and eight tips for how to nail it)
Find out why compassionate customer service matters and what it can do for your business.
Article
8 min read
What is customer-facing? Everything you need to know about customer-facing roles
Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills.
Article
6 min read
Integrations galore
Here are the newest integrations from Zendesk to help your agents provide the perfect customer experience.…
Article
11 min read
What is omnichannel customer service? Definition, importance and strategy
Take an omnichannel approach to create seamless, reliable customer interactions.
Article
8 min read
Why a contact centre will improve your customer service (and your bottom line)
Establish a flexible, dynamic contact center to drive customer loyalty and improve agent efficiency.
Article
1 min read
Understanding call center burnout
Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.
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4 min read
Transformation in the money transfer industry: The impact of customer expectations
Over the last ten years the money transfer industry has seen dramatic change. A decade ago,…
Article
6 min read
An overview of apps for startups
We know based on our Startups CX Benchmark Report 2020 that fast-growing startups use more apps than their slower-growth counterparts.
Article
3 min read
Why Cloud 100 startups are investing in CX
The Forbes Cloud 100 list recognises top cloud and software startups. Find out why so many of these companies are prioritising customer experience.
Article
9 min read
How to anticipate your customer needs and solve them
What are customer needs, and how can your business solve for and anticipate them?
Article
13 min read
A business's guide to customer reviews
Ninety-five per cent of customers read reviews before making a purchase. Here's how to get good reviews.
Article
5 min read
Three hidden costs of Freshdesk: Why low licence fees can be deceptive
Freshdesk says that you’re saving money on their low licence costs, but there are big trade-offs to consider.
Article
3 min read
In an uncertain world, knowledge is power
Find out how knowledge-management software can help you keep your customers informed even as the world keeps changing.
Article
9 min read
SaaS sales 101: a beginner’s guide to selling
The global software as a service (SaaS) market totalled £113 billion in 2020 — more than double what it was in 2015 and nearly 12 times its 2010 size.
Article
8 min read
How to start a virtual call centre that provides excellent customer service
Learn the best way to set up and manage a remote customer service team.
Article
10 min read
12 examples of positioning statements and how to write your own (free template)
Building a great product isn’t enough to stand out in the market.
Article
10 min read
12 examples of positioning statements and how to write your own (free template)
Align your marketing and sales messaging with a clear positioning statement. Get inspiration for writing your own with these 10 examples.
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