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Turn the churn around: how to reduce customer churn Article

Turn the churn around: how to reduce customer churn

Figuring out how to reduce customer churn can take a fair amount of work, but putting an actionable strategy in place will ensure that your customers stick around

Vacation-ing the premises Article

Vacation-ing the premises

We see ourselves as customer driven, dedicated, and hard-working.

6 tips to hone your support superpowers Article

6 tips to hone your support superpowers

Solving customer problems is one way to feel like you have superpowers, or at least 6 different arms to lend a helping hand.

Improving retail experiences with conversational commerce Article

Improving retail experiences with conversational commerce

Customer support is no longer a destination.

Understanding bot abilities—and limitations Article

Understanding bot abilities—and limitations

Even as AI makes strides toward reading human emotions through facial expression and verbal sentiment analysis, they’re not programmed to feel human emotion.

Raising the bar: 4 more leaders in customer service Article

Raising the bar: 4 more leaders in customer service

Achieving great leadership in customer service means going beyond what’s expected.

Scaling and sustaining your customer service organization Article

Scaling and sustaining your customer service organization

Our advocates have shared a few lessons and solutions that they’ve learned about structuring, scaling, and sustaining your customer service organization

Be a good neighbor, become a good business with CSR Article

Be a good neighbor, become a good business with CSR

When we started our corporate social responsibility (CSR) journey seven years ago, we were small and scrappy: approximately 60 employees.

Execs need to be the kind of leaders people want to follow Article

Execs need to be the kind of leaders people want to follow

Sometimes you don’t know how good you have it until you’ve experienced something else.

Mediaocean empowers better customer support teams and content with Zendesk Article

Mediaocean empowers better customer support teams and content with Zendesk

Mediaocean is an advertising service and software company, headquartered in New York City, with 1,000 employees serving more than 80,000 clients in over 77 markets and a global media spend of over $140 billion

Optimising interactions to provide the customer experience of tomorrow Article

Optimising interactions to provide the customer experience of tomorrow

Today's marketplace is hyper-competitive. Brands compete for attention, hoping they can turn that attention into a loyal customer.

The best customer support metrics to highlight your team’s performance Article

The best customer support metrics to highlight your team’s performance

By measuring key customer support metrics alongside and against each other, support leaders get a full view into the customer experience

Enterprise software doesn’t have to be boring Article

Enterprise software doesn’t have to be boring

Zendesk has grown from 3 friends who wanted to make customer support simple to 2,000 employees around the globe all carrying out that same vision.

Did somebody say… new integrations? Article

Did somebody say… new integrations?

Let's take a look at some great new integrations designed to improve and extend your use of Zendesk with new integrations for November 2017

Guide the customer to the right channel Article

Guide the customer to the right channel

A few months ago I ordered a rather expensive collar for my Golden Retriever on Amazon.

Zendesk and EU Data Protection Article

Zendesk and EU Data Protection

The GDPR countdown continues as we march towards May 25, 2018 when the GDPR becomes effective.

What you didn’t know about self-service: 5 departments that benefit, too Article

What you didn’t know about self-service: 5 departments that benefit, too

Self-service can have a positive impact on every department within an organization—not just your team of agents or the customers they’re working hard to serve.

Choose wisely: What to ask a potential vendor Article

Choose wisely: What to ask a potential vendor

Even when you’re anxious to leave a software or service behind, making the change to a new customer service solution can be hard.

Why staffing can make or break your omnichannel strategy Article

Why staffing can make or break your omnichannel strategy

A critical part of actualizing your omnichannel strategy is how you organize and manage your team to staff multiple channels

SEO and customer service: The benefits of aligning efforts Article

SEO and customer service: The benefits of aligning efforts

Did you arrive here from Google to learn more about how SEO can improve customer service?