Latest stories Page 25
Figuring out how to reduce customer churn can take a fair amount of work, but putting an actionable strategy in place will ensure that your customers stick around
We see ourselves as customer driven, dedicated, and hard-working.
Solving customer problems is one way to feel like you have superpowers, or at least 6 different arms to lend a helping hand.
Customer support is no longer a destination.
Even as AI makes strides toward reading human emotions through facial expression and verbal sentiment analysis, they’re not programmed to feel human emotion.
Achieving great leadership in customer service means going beyond what’s expected.
Our advocates have shared a few lessons and solutions that they’ve learned about structuring, scaling, and sustaining your customer service organization
When we started our corporate social responsibility (CSR) journey seven years ago, we were small and scrappy: approximately 60 employees.
Sometimes you don’t know how good you have it until you’ve experienced something else.
Mediaocean is an advertising service and software company, headquartered in New York City, with 1,000 employees serving more than 80,000 clients in over 77 markets and a global media spend of over $140 billion
Today's marketplace is hyper-competitive. Brands compete for attention, hoping they can turn that attention into a loyal customer.
By measuring key customer support metrics alongside and against each other, support leaders get a full view into the customer experience
Zendesk has grown from 3 friends who wanted to make customer support simple to 2,000 employees around the globe all carrying out that same vision.
Let's take a look at some great new integrations designed to improve and extend your use of Zendesk with new integrations for November 2017
A few months ago I ordered a rather expensive collar for my Golden Retriever on Amazon.
The GDPR countdown continues as we march towards May 25, 2018 when the GDPR becomes effective.
Self-service can have a positive impact on every department within an organization—not just your team of agents or the customers they’re working hard to serve.
Even when you’re anxious to leave a software or service behind, making the change to a new customer service solution can be hard.
A critical part of actualizing your omnichannel strategy is how you organize and manage your team to staff multiple channels
Did you arrive here from Google to learn more about how SEO can improve customer service?