Customer experience is a team sport
As products become increasingly complex, effective cross-departmental communication is a must—and the key is to treat customer service like a team sport
Appy New Year!
We’re welcoming the new year with some great new apps to help you make the most of Zendesk!
The integration constellation
Look to the skies, or just our Apps Marketplace, to learn about all the great new integrations.
What’s the haps with the apps?
We’re closing out July with some great new apps: GDPR Redaction App The GDPR Redaction App helps you remove user and ticket data in accordance with GDPR requests
Take an integration vacation
Here are all of the great new integrations for May: Sprinklr Sprinklr is the most complete social media management system for the enterprise.
Spring brings new integrations
Though it might not feel quite like it in many places, it is technically spring.
Integration domination
We’ve got plenty of new apps that will help you ensure your customers experience the best support possible.
Keeping gamers in the game through customer service
With the rapid emergence of online and mobile games, it’s more important than ever for gamers to get the help they need so that they continue to stay engaged.
Did somebody say… new integrations?
Let's take a look at some great new integrations designed to improve and extend your use of Zendesk with new integrations for November 2017
4 industry leaders on how they use the Knowledge Capture app
We talked to industry leaders from Electronic Arts, Fossil, Clever, and FINALCAD to see how they’re utilizing Zendesk Guide and the Knowledge Capture app.
What if language wasn’t a barrier for customer support?
With Unbabel for Zendesk, and with help from artificial intelligence, language will no longer be an insurmountable obstacle for customer support agents
What we’re learning from Answer Bot
At Zendesk, we have jumped into the beginning phases of exploring this newer world of business-applicable machine learning with Answer Bot
An integration investigation
Let’s take a look at some great new integrations designed to improve and extend your use of Zendesk: Gift Gift is brought to you by our partner, Sweethawk, and enables you to send gifts to
Ibotta scales training hurdles with Zendesk and Lessonly
Lessonly and Zendesk provide a powerful one-two punch for customer service and care agent training and knowledge management
How Spokeo connects more people, faster than ever
Spokeo uses the Zendesk Support, Guide, and Chat products, along with a key integration with Tymeshift, to provide seamless omnichannel support across its email, live chat, and self-service channels
New additions to the Apps Marketplace
Check out these new integrations, all designed to help you provide great support and get the most out of Zendesk.
5 benefits of turning know-how into knowledge
If you needed to build a submarine to discover new depths in the ocean, how would you get the job done?
Operation integration
Check out our great new apps and integrations, all designed to help you make the most of Zendesk: Lightning Macros Lightning Macros is a handy app that helps you customize your macros on the fly