Article | 1 min read

Relate Live: tech solutions for customer support challenges

By Andrew Gori

Last updated September 19, 2017

You don’t just come to an event like Relate Live for the networking and food. Sure, it’s great to get out of the office for a while, but you’ve got real challenges that need solving. The landscape of customer service is always changing, and you need to master the latest tools and techniques to keep up with it, so you can efficiently deliver the support your customers need.

That’s why we’ve brought together industry leaders and Zendesk experts who can help you find solutions to some of your greatest customer service problems. Hear the latest updates on Zendesk technology straight from the product experts, and discover new methods from leaders who are doing it well.

Here are just some of the great sessions we have scheduled:

  • Hear from our customers Squarespace, Blue Apron, and Dollar Shave Club on how integral support tools teams have improved both their customer and agent experience, and how to make the case for getting a team of your own.
  • Learn hands-on from Jeff Toister, author of The Service Culture Handbook, how you can build a customer-focused culture-not a feel-good slogan that’s quickly forgotten, but a lasting obsession that’s unique to your company and pays dividends.
  • A special “CX Solved” workshop hosted by Zendesk, where you can discuss your most pressing customer experience issues with peers facing similar challenges and an expert with relevant experience, and help each other find solutions that you can take back to your team.

Keep your support tech savvy—register now and join us in the Big Apple