Editor’s picks
The humanizing power of AI in CX
Leadership
Top 5 reasons to attend Zendesk Showcase 2024
CX solution for the AI era
Research and trends
Employee experience - internal help desk
Customer support management
Zendesk's CX Maturity Study for Europe
Customer support management
Knowledge management
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Guides, research and more
The quantifiable impact of Zendesk AI
Discover how Zendesk AI can help organisations improve their service operations in our latest report, conducted by Nucleus Research.
Shaping the future of service operations with Zendesk’s Workforce engagement management solutions
Discover how Zendesk’s workforce engagement management solutions can help organisations improve their service operations.
Optimising service efficiency: a guide to Zendesk’s workforce engagement solutions
Learn about Zendesk's Workforce Management (WFM) and Quality Assurance (QA) key features and how they can help improve your customer service operations.
Popular guides
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- Personalization
- The ultimate guide to call centres
- Employee experience - internal help desk
- Unity & Zendesk
- Reimagining the future of retail
- Zendesk's CX Maturity Study for Europe
- Customer segmentation
- Sales management
- Conversational business goes mainstream
- Building the best customer experiences with Facebook and Zendesk
- Zendesk messaging
- Sales strategy
- Sales process
- Become a CX champion
- CX maturity best practices
- Addressing customer experience from the CIO perspective
Latest stories
A beginner’s guide to generative AI for business
Generative AI can help streamline workflows, improve CX and enhance agent performance. Learn how to leverage these AI-powered tools in our guide.
What is workforce management?
If you have employees, you need a workforce management strategy. Our guide dives into the basics of WFM so you can implement it within your business.
Top 10 customer experience KPIs and metrics for 2024
It can be easy to feel overwhelmed by the number of customer experience KPIs. Learn how to identify the ones most important to your company.
Article
2 min read
Capgemini and Zendesk: Making personalised customer experience a reality
(Zendesk partner guest article originally published on Capgemini Insights) Capgemini’s Intelligent Customer Interactions solution leverages Zendesk…
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
Elevate the quality of your customer support with Voice QA and QA for AI agents
Introducing the latest advancement in our AI-powered QA solutions: Voice QA and QA for AI agents, ensuring consistency across 100 percent of your support channels.
The quantifiable impact of Zendesk AI
Discover how Zendesk AI can help organisations improve their service operations in our latest report, conducted by Nucleus Research.
Article
1 min read
AI in customer service quality assurance: A complete guide
AI in quality assurance can evaluate 100 percent of customer interactions, identify problematic cases and uncover training opportunities to elevate your CX.
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