Latest stories
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Article
15 min read
90 inspirational customer service quotes to motivate teams
Use these customer service quotes to inspire your teams to deliver exceptional CX—no matter what comes their way.
Whitepaper
3 min read
Thriving during peak seasons with AI
For retailers, it feels like the stakes of peak season are rising each year, and they’re…
Video
3 min read
WATCH NOW: How Spektrix continues to deliver client success while rapidly scaling in a remote world
While a number of big-name companies are attempting to drive remote workforces back to the office,…
Article
3 min read
How Zendesk supports EU financial institutions on their DORA compliance journey
The Digital Operational Resilience Act (DORA) is a transformative regulation designed to strengthen the digital resilience…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Article
Profit margin calculator
Equip your business with the tools you need to boost your income with our interactive profit margin calculator and guide.
Article
AI call centre: How voice and digital channels are changing CX
Implementing AI call centre solutions helps businesses increase customer satisfaction, boost team productivity, and scale operations.
Article
Customer retention: Metrics, strategies, and examples
Discover tried-and-tested customer retention strategies to keep customers coming back.
Article
25 free and customisable feedback form templates 2025
Feedback forms help you collect opinions from customers, stakeholders, and employees. Download our free templates and collect feedback today.
Article
What is shadow AI? Risks and solutions for businesses
Shadow AI is the unapproved use of generative AI tools and features by employees. Learn more about the risks and what IT teams can do to mitigate shadow AI.
Article
Generative AI glossary: Key AI terms for 2025 and beyond
Our generative AI glossary covers the common AI words you need to know to understand artificial intelligence, including AI agents, automation, bias, and more.
Article
AI in hospitality: Use cases, benefits, and more
AI in hospitality is helping improve customer satisfaction by making it easier for companies to deliver top-tier service and for customers to access it.
Article
10 min read
What is customer value? Definition, formula, and importance
Customer value is how much a product or service is worth to a customer. Here’s how companies can enhance their value to improve the customer experience and increase satisfaction.
Article
What is change management? Definition + 6 key steps
Change management helps guide people through organisational changes to achieve success. Learn what it entails and explore six steps to make it work effectively.
AI in transportation: Benefits, use cases + what’s next
Learn how AI is shaping the future of transportation, improving customer service so travellers can keep their minds on their destination.
Article
CRM marketing 101: Definition, benefits, and powerful strategies
Boost sales, customer lifetime value, and retention with CRM marketing, a strategy to personalise and automate campaign management.
Article
10 min read
What is lead management? Definition and best practices
Discover how to use a robust lead management process to boost your business and move qualified leads down the sales funnel.
Article
10 min read
Lead funnel: How to build it, definition, and stages
Use your lead funnel to streamline the customer journey for prospects, leading to higher conversion rates and easier sales.
Article
Customer enablement: What it is + why you need it
Customer enablement is critical to business success. When you educate and empower your customers, you enhance their experience and improve brand loyalty.
Article
AI in finance: Top use cases and benefits to know
AI in finance transforms the customer experience to create more engagement and loyalty. This guide explores the benefits of using AI in the finance industry.
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