Article

Get motivated with customer service quotes

By Andrew Gori

Published June 6, 2017
Last updated June 6, 2017

Customer-facing jobs are hard, there’s no getting around it. They require time and constant attention, and not every customer walks away with a smile on their face. That’s why we collected some customer service quotes to look to when the going gets tough.

1. Jon Herstein, SVP of customer success at Box:

Box
 
Takeaway: Good customer service is an ongoing process. It doesn’t start with the creation of a ticket or end with its resolution.

2. Dr. Tony Alessandra, author and business expert

“Being on par in terms of price and quality only gets you into the game. Service wins the game.”

Takeaway: Success, even if you have a great product or service, is impossible without great service.

3. Tony Hsieh, CEO of Zappos

“Customer service shouldn’t just be a department, it should be the entire company.”

Takeaway: Customer service is everyone’s job. The customer service department should lead the way, showing how everyone in the company can provide great support.

4. Roger Staubach, NFL Hall of Famer


 
Takeaway: Most people don’t go above and beyond. If you do, you’ll find that you’ve left the competition behind.

5. Mikkel Svane, founder and CEO of Zendesk

“Success is not defined by the ability to have no complaints, it is defined by the ability to deal with them.”

Takeaway: Customers will always need support. Success is defined by your ability to be there for them.

6. Peachy Garcia, Senior Customer Advocate at Zendesk

“To be great at something, you have to come at it with passion, or not at all.”

Takeaway: Customer service, like anything else, required authentic enthusiasm to be effective.

Did that help? Good. Now get back to work!