Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers

Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers

The acquisition furthers the company’s commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences.

Guides, research and more

The IT dilemma: Balancing data privacy and personalisation in customer experience

The IT dilemma: Balancing data privacy and personalisation in customer experience

Trust is at odds with consumer expectations of personalization, according to new research. Here's how IT leaders are making sense of it.

Report: IT leaders tackle new challenges with security, AI & CX

Report: IT leaders tackle new challenges with security, AI & CX

IT leaders have been responsible for keeping systems up to date and managing security issues. With…

Modernise your B2B CX: how to improve customer satisfaction, internal performance and the bottom line
Ebook | 1 min read

Modernise your B2B CX: how to improve customer satisfaction, internal performance and the bottom line

It’s no surprise that consumers across the world have higher expectations when it comes to customer…

Latest stories

The role of artificial intelligence in enhancing the festive season shopping experience in the UK
Article | 4 min read

The role of artificial intelligence in enhancing the festive season shopping experience in the UK

It’s no secret that the festive holidays are one of the busiest times for most retailers…

The end of the survey era (as we know it) is nigh
Article | 4 min read

The end of the survey era (as we know it) is nigh

Long gone are the days when customer service was just a department and customer experience (CX)…

Protecting customer privacy in a world of personalisation

Protecting customer privacy in a world of personalisation

Learn how CX and security teams can work in tandem to prioritise customer privacy.

11 ways to use AI for a better employee experience

11 ways to use AI for a better employee experience

AI can improve the employee experience by enhancing employee skills, eliminating repetitive tasks and more. Our AI for employee experience guide explains how.

Avoid these three generative AI pitfalls – and what to do instead – according to IT leaders

Avoid these three generative AI pitfalls – and what to do instead – according to IT leaders

Discover new insights from 1,200 IT leaders about AI, data privacy and CX strategies. IT leaders can stay ahead by avoiding these potential pitfalls.

Why women in leadership communities matter, now more than ever
Article | 2 min read

Why women in leadership communities matter, now more than ever

When it comes to gender equality, we still have miles to go. The pandemic, which saw…

The next big release in Zendesk AI: a leap into the future of customer and employee experience

The next big release in Zendesk AI: a leap into the future of customer and employee experience

Generative AI, intelligent workforce tools and employee experience are at the forefront.

7 ways CX leaders can close the AI trust gap with customers

7 ways CX leaders can close the AI trust gap with customers

Customers already believe in the power of AI to improve their experiences. Here’s how companies can honour those expectations.