Employees expect the same clear communications from their employer as they do from their favorite brands.…
Since the enforcement of social distancing and shop closures, turnover in small business stores has plummeted to record low levels. To show our support, we are sharing some examples of our small business heroes offering unique products and services in this changing environment.
An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience.
Imagine that you’ve just dropped a glass of water in a customer’s lap. Chances are that the look on their face will tell you how they feel!
The customer support agents in tier 1 provide general product support across one or more products.
Reflecting the importance of providing excellent self-service to manage rapid growth and satisfy customers, you might want to launch tier 0.
Many factors need to be considered when determining how to staff your chat support channel.
Customer context is crucial when offering personalized support, but it’s generally lost in the online experience.
Let’s say you need more customer support reps.