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Product Announcements


Say hello to Zendesk Explore

With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it

Latest stories

Article
2 min read

Announcing the Zendesk and WhatsApp Integration

We’re excited to announce the launch of our integration with WhatsApp Business Solution.

Article
1 min read

Differentiated customer experiences start with better cross-functional collaboration

Great customer service is the backbone of great customer relationships.

Article
4 min read

Introducing The Suite: Zendesk's omnichannel solution

Zendesk 's newest customer service solution —The Suite.

Guides and ebooks
3 min read

Fill knowledge gaps with the Knowledge Capture app

A comprehensive knowledge base is an essential piece of the 21st-century support operation.

Article
2 min read

Introducing Content Cues for Zendesk Guide Enterprise

Empowering customers to help themselves is major part of a successful customer service organisation.

Guides and ebooks
3 min read

Introducing Answer Bot®

A new way for customers to find the answers they seek even faster - introducing Answer Bot.

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