How-to guides

Customer experiences can be complicated, but your customers don’t have to know that. Read our how-to guides for actionable steps and behind-the-scenes tips for building better customer relationships.

UX for eCommerce: how to increase sales?

Learn everything about UX for eCommerce and its benefits. Increase your sales by bringing the user experience to the forefront.

Latest stories

What is a customer service script and how to prepare one in 5 simple steps Article

What is a customer service script and how to prepare one in 5 simple steps

Learn what a customer service script is and take a look at a simple step-by-step guide on how to make one for your company.

Customer service flowchart: find out what it is, what it is for, and how to make one Article

Customer service flowchart: find out what it is, what it is for, and how to make one

Optimise your customer service, standardise the process, improve customer satisfaction. Understand the importance of a customer service flowchart and how to create one.

Adapting to rapid change Guide

Adapting to rapid change

These days, getting customer support right is more important than ever. Smaller firms must go above…

7 best practices for creating a stellar mobile experience

7 best practices for creating a stellar mobile experience

Use these best practices to create a valuable, efficient and convenient mobile experience that will keep your users engaged and loyal

Why good employee experience is the backbone of good customer experience Guide

Why good employee experience is the backbone of good customer experience

Delivering great employee experience gives companies a leg up in executing excellent customer experiences too.

Let’s get conversational: 9 ways to transform your CX with messaging Guide

Let’s get conversational: 9 ways to transform your CX with messaging

Messaging apps like Facebook Messenger and WhatsApp have made it easy to connect with anyone, anywhere…

Getting started with Sunshine™ Guide

Getting started with Sunshine™

If you’ve ever called a company with a question, only to be bounced to different departments…

A guide to mobile CRM Guide

A guide to mobile CRM

Your sales team are unlikely to be in front of their computers all day, so they…