Financial Services/ Fintech
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4 min read
How retail banks can create opportunities – when they find their voice
Having to live very differently over the past couple of years has turbo-charged our collective transition…
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Article
4 min read
How to win four years of expected digital growth in just two months
Despite the pandemic, predictions that the money-transfer sector would suffer massively were exaggerated. With far fewer…
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Article
4 min read
Here's how a customer-centric approach can help traditional retail banks win back customer trust
While 2020 will certainly go down in history as the year that rocked our economic foundations,…
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4 min read
The challenges of modern CX in financial services
On 1 October JP Morgan launched its new digital retail bank in the UK. As one…
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4 min read
How insurtech disruptors are teaching the industry a valuable lesson in customer experience
There’s nothing like living through a global pandemic to put insurance firmly front of mind. Capgemini’s…
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4 min read
Rising above the average: Modernising CX in Financial Services
The Financial Services industry is a highly dynamic and challenging environment, as seen in part 1.…
Article
6 min read
Why customer service matters for fintech startups
Personal finance is so important to consumers that more than one third of Americans check their…
Article
5 min read
How CX is critical for the new digital world of financial services
The adoption of mobile over the last 20 years has dramatically changed the face of financial…
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4 min read
Transformation in the money transfer industry: The impact of customer expectations
Over the last ten years the money transfer industry has seen dramatic change. A decade ago,…
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