Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
Latest stories
Article
5 min read
How knowledge-centred service benefits customer support teams
What is knowledge-centred support, and why is it so important? Learn why a strategic effort to build KCS will make your whole business stronger
Article
2 min read
Shopify x Zendesk: perfectly paired to help retailers connect with customers
See why this powerful partnership means big things for small ‘e-tailers’.
Article
5 min read
Does your call centre need workforce management (WFM)?
If you’ve ever worked in a restaurant, then you know that working on Friday night is…
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7 min read
Why you should integrate your agent support and product teams
Guest blog from Alexis Fogel, CEO, Stonly Regardless of your industry or product, your agent support…
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7 min read
Turning adversity into advantage: Accelerate with CX maturity in Europe
The performance gap between the leaders and the laggards of customer experience (CX) is widening and…
Article
11 min read
11 support tools every customer service team should have
Customer experience management is about providing consistent service. Here's our expert advice on how to do that.
Article
8 min read
An enterprise guide to personalised service
Enterprise companies often get a bad report when it comes to personalised service. It’s up to you to change the narrative.
Article
7 min read
How to identify and support your most valuable customer segments
Using segmentation to better serve your best customers.
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6 min read
The new rules for customer service outsourcing in a changing world
The new rules for customer service outsourcing in a changing world. Customer service teams have seen an unprecedented level of disruption this year.
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1 min read
How CX Leaders Who Raise Their Game Are Driving Business Success
Zendesk partnered with ESG Research to build a framework around CX maturity. Find out how the leaders are driving CX success.
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1 min read
How CX Leaders Who Raise Their Game Are Driving Business Success
Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.
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7 min read
Best practice for Champions of CX
ESG Research pinpoints where companies are elevating their CX game – and where they’re falling behind.
Article
7 min read
Customer experience management advice from the pros
Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…
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