Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
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Zendesk partnered with ESG Research to build a framework around CX maturity. Find out how the leaders are driving CX success.
Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.
ESG Research pinpoints where companies are elevating their CX game – and where they’re falling behind.
Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…
For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…
Experts share the CX strategies that make a real difference.
Discover the reports that help you better understand and improve the customer experience.
Find out why compassionate customer service matters and what it can do for your business.
Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.
Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.
Over the last ten years the money transfer industry has seen dramatic change. A decade ago,…
What are customer needs, and how can your business solve for and anticipate them?
Learn the best way to set up and manage a remote customer service team.
Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organisation.
Call listening can help improve your customer service team's performance. Here's what you need to know.
It's time to drop your dated call centre technology. Learn how a CCaaS solution helps you connect with customers across all channels.
Here are the tools that you'll need to meet your customers’ expectations, at scale.
Every company experiences a PR crisis. It's what you do afterwards that determines the effect on your business.
Need to employ agents to work the phones? Here are some tips for employing candidates with the right call centre skills.