Customer service software
Faster, better, stronger – how smart uses of tech make all the difference in CX
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
Latest stories
Article Building stronger customer relationships with messaging
We’re excited to introduce Zendesk messaging for web and mobile — bringing rich, modern and automated conversational experiences to your own properties.
Article A support team’s guide to WhatsApp Business app and API
Is your support team missing out by not using WhatsApp? Here's how the WhatsApp Business app and API can bolster your customer service.
Article Four ways in which Zendesk can make your life easier, now
Keeping up with customers' expectations is vital to your business – and this means nimble support operations. Here are four ways in which Zendesk can help you deliver the best customer service (and make your life easier).
Guide Are you set up to deliver exceptional customer experience?
Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.
Article Chasing unicorns: how the most successful startups handle CX
We studied over 4,000 startups to determine whether there was a connection between startup growth and CX investment. Spoiler alert: there was.
Article Five key things to consider when evaluating a messaging partner
Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.
Article Use group messaging to deliver great customer experiences
Multiple moving parts can come together like a well-oiled machine, and group messaging is quickly becoming the way to do just that.
Article What is a help desk?
A help desk is an often-overlooked cornerstone of the best customer-service experience, whether internal or external. Here's how it can benefit your business.