Customer service software
Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.
A help desk is an often-overlooked cornerstone of the best customer-service experience, whether internal or external. Here's how it can benefit your business.
Improving your self-service content can help you decrease ticket volumes in times of crisis and beyond. Follow these steps to identify effective changes.
These internal help desk management tips can help set up harmonious employee and user expectations round help desk response times.
Customers have high expectations for the speed and quality of their support, and a poorly managed omni-channel environment isn’t just frustrating for agents, it’s ultimately frustrating for customers as well.
Here are some tips on how to find a CRM platform that serves your requirements and elevates your customer experience
Customers may not be interested in your customer-experience software – but your company absolutely should be.
Duet is a “super-seat” that gives users access to both Sell and Support, enabling sales and…