Customer service software

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Building stronger customer relationships with messaging

We’re excited to introduce Zendesk messaging for web and mobile — bringing rich, modern and automated conversational experiences to your own properties.

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The ultimate guide to customer service chatbots Article

The ultimate guide to customer service chatbots

Chatbots are most successful when customer service leaders use them to empower agents. Learn how to foster agent-bot partnerships

A support team’s guide to WhatsApp Business app and API Article

A support team’s guide to WhatsApp Business app and API

Is your support team missing out by not using WhatsApp? Here's how the WhatsApp Business app and API can bolster your customer service.

Faster, better, stronger – how smart uses of tech make all the difference in CX Article

Faster, better, stronger – how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Four ways in which Zendesk can make your life easier, now Article

Four ways in which Zendesk can make your life easier, now

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Are you set up to deliver exceptional customer experience? Guide

Are you set up to deliver exceptional customer experience?

Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.

Three hidden costs of Freshdesk: Why low licence fees can be deceptive Article

Three hidden costs of Freshdesk: Why low licence fees can be deceptive

Freshdesk says that you’re saving money on their low licence costs, but there are big trade-offs to consider.

Chasing unicorns: how the most successful startups handle CX Article

Chasing unicorns: how the most successful startups handle CX

We studied over 4,000 startups to determine whether there was a connection between startup growth and CX investment. Spoiler alert: there was.

Five key things to consider when evaluating a messaging partner Article

Five key things to consider when evaluating a messaging partner

Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.