Customer service software

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Five key things to consider when evaluating a messaging partner

Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.

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What is a help desk? Article

What is a help desk?

A help desk is an often-overlooked cornerstone of the best customer-service experience, whether internal or external. Here's how it can benefit your business.

We use self-service to decrease ticket volumes, and you can too Article

We use self-service to decrease ticket volumes, and you can too

Improving your self-service content can help you decrease ticket volumes in times of crisis and beyond. Follow these steps to identify effective changes.

The keys to excellent internal help desk management Article

The keys to excellent internal help desk management

These internal help desk management tips can help set up harmonious employee and user expectations round help desk response times.

Boost agent productivity and customer happiness with a complete view of the customer

Boost agent productivity and customer happiness with a complete view of the customer

Customers have high expectations for the speed and quality of their support, and a poorly managed omni-channel environment isn’t just frustrating for agents, it’s ultimately frustrating for customers as well.

How to choose the best CRM for your business requirements Article

How to choose the best CRM for your business requirements

Here are some tips on how to find a CRM platform that serves your requirements and elevates your customer experience

The four most important ways in which software affects your customer experience Article

The four most important ways in which software affects your customer experience

Customers may not be interested in your customer-experience software – but your company absolutely should be.

Zendesk Duet: break down the silos between sales and support Article

Zendesk Duet: break down the silos between sales and support

Duet is a “super-seat” that gives users access to both Sell and Support, enabling sales and…

Help desk vs service desk: what’s in a name? Article

Help desk vs service desk: what’s in a name?

Regardless of what you call these support teams, there are many solutions that help you better meet customers’ needs