Customer satisfaction
Latest stories
Article
11 min read
B2B customer service: what it is and how to do it right
It’s a common myth that B2B companies aren’t as focused on customer service as their B2C counterparts.
Article
8 min read
How to craft a customer service philosophy that resonates
Providing exceptional customer service is paramount to building brand loyalty – it’s not enough to have just a great product or service.
Article
13 min read
The 5 communication styles customer service agents need to know
As a customer service agent, having great customer service communication means everything.
Article
9 min read
How to anticipate your customer needs and solve them
What are customer needs, and how can your business solve for and anticipate them?
Article
15 min read
How to show customer appreciation (+ customer gift guide)
Businesses often narrowly focus on growth and what it takes to acquire a new customer.
Whitepaper
1 min read
Meeting the challenges of modern CX in financial services
Building positive, long-term customer relationships has always been important to business success, and the methods for…
Whitepaper
1 min read
Meeting the advanced challenges of modern CX
For large organisations, meeting customer expectations at scale is complicated. And doing so today looks entirely…
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