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Customer satisfaction


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Article
11 min read

B2B customer service: what it is and how to do it right

It’s a common myth that B2B companies aren’t as focused on customer service as their B2C counterparts.

Article
8 min read

How to craft a customer service philosophy that resonates

Providing exceptional customer service is paramount to building brand loyalty – it’s not enough to have just a great product or service.

Article
13 min read

The 5 communication styles customer service agents need to know

As a customer service agent, having great customer service communication means everything.

Article
9 min read

How to anticipate your customer needs and solve them

What are customer needs, and how can your business solve for and anticipate them?

Article
15 min read

How to show customer appreciation (+ customer gift guide)

Businesses often narrowly focus on growth and what it takes to acquire a new customer.

Whitepaper
1 min read

Meeting the challenges of modern CX in financial services

Building positive, long-term customer relationships has always been important to business success, and the methods for…

Whitepaper
1 min read

Meeting the advanced challenges of modern CX

For large organisations, meeting customer expectations at scale is complicated. And doing so today looks entirely…

Whitepaper
1 min read

Meeting the challenges of CX in modern manufacturing

Years ago, to succeed as a manufacturer, it was sufficient to make high-quality products and price…

Whitepaper
1 min read

Meeting the advanced challenges of modern retail CX

The retail industry is undergoing a massive shift. Customers are demanding top-of-the-range digital and in-store experiences…

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