Service

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Know it all with a chatbot for customer service

Chatbots are a great way for companies to keep up with growing customer expectations. As AI-powered…

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Big Brands CRM Case Studies 2022

Customer service is becoming increasingly important. Zendesk’s CX Trends Report 2022 revealed that 60 per cent…

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Talk the talk and walk the walk with inbound process

Even in the digital age, inbound call centres play an important role in customer support. For…

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5 min read

Streamline call centre BPO management with data-driven WFM

As support teams brace for an economic downturn, many are leaning on customer service outsourcing to cut costs.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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3 min read

CX Trends 2023: immersive CX marks the dawn of a new era in service

Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.

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4 min read

Business-to-business messaging with Slack and Zendesk

Slack changed the way we work with productive workplace conversations and collaboration. Now Zendesk is helping us keep it all together.

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4 min read

Drive revenue during an economic downturn

Conventional platforms are limited when it comes to fuelling growth. Turn ordinary interactions into personal and extraordinary revenue-generating opportunities.

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4 min read

The role of customer service during an economic downturn

Preparing for change is an always-on job. Focus on where you can see the highest return on your service investments and enable tools and features that save both time and money.

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5 min read

Zendesk Dashboards make data work for you

A data-driven approach to decision-making helps businesses make the right decisions. But understanding your data can…

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7 min read

“Funding squeeze” does not spell doom and gloom for startups seeking VC

Cooler heads will prevail in the new startups funding landscape. Check out these tips for continued growth and success.

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5 min read

5 ways omnichannel routing helps you manage operations effectively

Customers are engaging more with service teams—volume is up 14 percent over 2021, according to our…

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5 min read

How to take airline CX out of a holding pattern

Reach new heights with better customer experiences. Get our top tips and expert advice.

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4 min read

Customer service agents finally get the recognition they deserve

It’s been another year of high stress and raised customer expectations. That’s why this Customer Service Week is a great time to give your support teams a high five for a job well done.

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5 min read

Good-enough service isn’t good enough: 3 strategies to remain competitive

The 2022 CX Accelerator report results are in: progress is stalling—even leading customer service organisations are struggling to meet SLAs and baseline customer expectations.

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Christmas gift shopping behaviour has changed - Now is the time for retailers to adapt

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4 min read

How to help remote agents avoid burnout

Learn how to avoid remote agent burnout and how to nurture your team's well-being and connectedness.

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4 min read

How live commerce can break down customer-experience barriers

Learn how live commerce puts the power back in the brand's hands and improves the overall customer experience.

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14 min read

8 customer service standards to elevate your business

Customer service is a key differentiator in today’s competitive business landscape. Set customer service standards and regularly refine them to delight your audience and boost brand loyalty.

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13 min read

What is customer segmentation? Types, tips + strategy

Customer segmentation isn’t just for marketing and product teams. Learn how you can put segmentation to work to create personalised support experiences for your customers.