Culture

Great customer experiences require more than the right tools. It’s also about the people—your people.

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The fight to end world hunger can begin with gratitude

Why Zendesk adopted food insecurity as an area of focus in 2021

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Why the employee experience is the customer experience Article

Why the employee experience is the customer experience

The second time I speak with Colleen Berube, CIO and SVP of Operations at Zendesk, she…

From 3 years to 8 weeks—digital transformation is speeding up Article

From 3 years to 8 weeks—digital transformation is speeding up

“We used to talk about a burning platform,” said Scott Engler, VP of Advisory for CFO/CHRO…

Consumer trends during The Great Reset: How do we want to move forward? Article

Consumer trends during The Great Reset: How do we want to move forward?

As governments and businesses talk about how to open after shelter-in-place orders, there’s a lot to…

Three ways in which retailers can prepare for the road ahead Article

Three ways in which retailers can prepare for the road ahead

‘People used to go to the mall for fun? That’s weird.’ This was from my daughter,…

Personalisation’s deep data foundations Article

Personalisation’s deep data foundations

Data-driven personalisation is the Holy Grail of marketing today. Various studies, mostly sponsored by retail-related organisations,…