Culture
Great customer experiences require more than the right tools. It’s also about the people—your people.
The business imperative of supporting your people
HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.
Latest stories
Article Employee burnout: spot the signs and prevent it from happening
Last year, millions of people around the world went from working in their office, going to…
Article The future of customer experience: how VR, AR and 5G are changing customer service
Over the past 15 years, new technologies have entered the market at an increasingly rapid pace…
Article How to invest in the right CX technology for the future of your business
Achieving business success has always been a balancing act. On one hand, it’s about understanding how…
Article Employee Experience in Europe 2021: Reshaping your employees’ experience for a post-pandemic world
2020 has forced companies to keep a laser focus on serving the end customer better and…
Pride is about celebrating inclusion for all employees
June is Pride month in the United States and internationally, a month-long celebration of Lesbian, Gay,…
Article Why the digital evolution starts with customer loyalty
It was Deepak Chopra who said, “All great changes are preceded by chaos.” History has taught…
Article How to prioritise your CX budget
According to the CX Trends report, companies plan to invest more in customer experience across the organisation. Knowing this, what should companies do next - and how?
Article A guide to building a customer-centric organisational culture
Your company’s organisational culture is its identity. Learn how to build a culture that’s all about your customers.