Culture

Great customer experiences require more than the right tools. It’s also about the people—your people.

Working toward equality for mental health in an unequal world

World Mental Health Day aims to raise awareness and provide an opportunity for those working on mental health issues to shine a light on their work. Here are a few organizations that Zendesk is proud to support.

Latest stories

Making hybrid working work for your team Article

Making hybrid working work for your team

To say the concept of hybrid working is on everyone’s mind, would be an understatement. Over…

Agile leadership for CX organisations Article

Agile leadership for CX organisations

If the past year has taught us anything it’s that change can happen extremely fast. COVID-19…

Fast, flexible and customer-obsessed: Reimagining agile customer support at scale Article

Fast, flexible and customer-obsessed: Reimagining agile customer support at scale

“Agility is the ability to adapt and respond to change … agile organizations view change as…

Agility in Action (3): Design your team to stay productive through change Article

Agility in Action (3): Design your team to stay productive through change

Whilst becoming agile allows companies to respond faster and better to changing customer trends and benefit…

Employee burnout: spot the signs and prevent it from happening Article

Employee burnout: spot the signs and prevent it from happening

Last year, millions of people around the world went from working in their office, going to…

How Zendesk powers an evolving workplace Guide

How Zendesk powers an evolving workplace

Everyone is talking about employee expectations and workplace dynamics. What’s the role of the office? What does it mean to collaborate and innovate?

The business imperative of supporting your people Article

The business imperative of supporting your people

            It’s no secret that the workplace has changed quite a bit over the past year.

The future of customer experience: how VR, AR and 5G are changing customer service Article

The future of customer experience: how VR, AR and 5G are changing customer service

Over the past 15 years, new technologies have entered the market at an increasingly rapid pace…