Culture
Great customer experiences require more than the right tools. It’s also about the people—your people.
Humans x chatbots: How this winning combination best serves banks
The customer journey in banking has drastically changed in recent years. The days of visiting a…
Latest stories
Zendesk triggers: what you need to know
Staying on top of customer service can be tricky—especially when customers are demanding more. For example,…
How do you calculate your customer retention rate?
Customer loyalty comes by respecting and continuously exceeding customer expectations. According to a study published by…
IWD 2023: Celebrating women around the world who are championing equity
This year’s theme for IWD is “Embrace Equity”—and that’s exactly what these women at Zendesk are enabling and empowering others to do.
Zendesk Enterprise Chatbot - improve customer relationships
In 1966, Eliza was born. The brainchild of Joseph Weizenbaum and a team of computer scientists…
Build your email list business using chatbots
How many emails will you send today? At a guess, we’d say close to a hundred.…
Zendesk customer journey map - understand your customers
Customer experience is more important now than ever before. Today, a staggering 80 per cent of…
How upgrading and maintaining software can improve productivity
We all know that we should keep our apps and devices up to date. From adding…
Revealed: The simple secret to boosting SME productivity
Many of us start the new year with good intentions, but halfway through January, you may…