Culture
Great customer experiences require more than the right tools. It’s also about the people—your people.
Latest stories
How to keep innovating at work
It is an oft-quoted statistic that 90% of startups are doomed to failure. You might conclude…
Building high-performing teams with shared values
It goes without saying that every leader wants to have a high-performing team, but what is…
Article Creative ways to stay connected with remote coworkers (that aren’t a virtual happy hour)
Showing your human side at work can have real benefits, including making us feel more connected and sparking the kind of serendipitous connections that occur naturally in a traditional office setting.
.jpg)
Article Six things we’re learning about thriving in a hybrid work environment
Over the past couple of years, the pandemic – and numerous lockdowns – have significantly reshaped…
Article Get behind these 5 eCommerce trends in 2022
As online shopping enters a period of hyper-growth and competition for consumers intensifies, getting the customer…
Article How to launch a digital customer experience transformation
Learn what it means to transform the customer experience and why building a customer insights and action engine is so important.
Article Closing the gender gap in customer service leadership roles
Since last International Women’s Day, women have made significant achievements in leadership representation in the workplace.…
.jpg)
Article Don’t forget payments in your 2022 customer service strategy
I tried to buy a gift for someone recently from the website of a top London…