Culture
Great customer experiences require more than the right tools. It’s also about the people—your people.
Humans x chatbots: How this winning combination best serves banks
The customer journey in banking has drastically changed in recent years. The days of visiting a…
Latest stories
Article
5 min read
How do you calculate your customer retention rate?
Customer loyalty comes by respecting and continuously exceeding customer expectations. According to a study published by…
Article
5 min read
Zendesk Enterprise Chatbot - improve customer relationships
In 1966, Eliza was born. The brainchild of Joseph Weizenbaum and a team of computer scientists…
Article
3 min read
Build your email list business using chatbots
How many emails will you send today? At a guess, we’d say close to a hundred.…
Article
5 min read
Zendesk customer journey map - understand your customers
Customer experience is more important now than ever before. Today, a staggering 80 per cent of…
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