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Great customer experiences require more than the right tools. It’s also about the people—your people.


Humans x chatbots: How this winning combination best serves banks

The customer journey in banking has drastically changed in recent years. The days of visiting a…

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Article
5 min read

How do you calculate your customer retention rate?

Customer loyalty comes by respecting and continuously exceeding customer expectations. According to a study published by…

Article
5 min read

Zendesk Enterprise Chatbot - improve customer relationships

In 1966, Eliza was born. The brainchild of Joseph Weizenbaum and a team of computer scientists…

Article
3 min read

Build your email list business using chatbots

How many emails will you send today? At a guess, we’d say close to a hundred.…

Article
5 min read

Zendesk customer journey map - understand your customers

Customer experience is more important now than ever before. Today, a staggering 80 per cent of…

Article

How upgrading and maintaining software can improve productivity

We all know that we should keep our apps and devices up to date. From adding…

Article
4 min read

Revealed: The simple secret to boosting SME productivity

Many of us start the new year with good intentions, but halfway through January, you may…

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