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Making work from home sustainable

Companies are increasingly striving to measure remote work sustainability, but it’s no easy feat. Learn best practices for evaluating the environmental impact of employees working from home.

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How customer sentiment analysis improves the customer experience

Companies are continually looking for ways to elevate their customer experience. Learn why customer sentiment analysis could be the key.

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AI is becoming more evolved and seamless, but how is it impacting CX in 2023?

Today’s customers need organisations to deliver a fast, seamless customer experience (CX) that’s both personalised and…

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Why passwordless authentication holds the key to smoother CX

The recent explosion of Software-as-a-Service (SaaS) tools and the rapid increase of digital services means we’re…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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From the Customer’s lens: Order to cash - the Issue of integration in manufacturing

Many of the largest manufacturers have grown through acquisition, and this means bringing together so many…

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Changing tides: Rise of D2C and why manufacturers must now think of consumer’s first

When it comes to creating processes that efficiently make quality products, manufacturing has a huge amount…

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5 digital banking customer experience trends to consider for 2025

Banks that consistently optimise the customer experience grow faster. Here are trends and best practices to help guide your CX strategy – and drive customer relationships that last.

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Here’s how customer service teams are actually using AI

From bots to automated workflows under the hood, Generative AI tools for customer service driving higher productivity, happier agents and satisfied customers

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How AI can help manufacturers revamp their supply chains and be more sustainable

There has been plenty for the manufacturing industry to be concerned about in recent times. The…

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How can customer service training help during an economic downturn ?

With 74 per cent of business leaders saying that customer service has become even more important…

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How to Calculate Customer Lifetime Value (CLV)

Calculating your customer lifetime value (CLV) can seem daunting. With so many different formulas and conflicting…

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How CRM integrations strengthen your CRM solution

A recent MuleSoft survey found that the average business uses almost 900 different applications—but only 28…

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9 ways AI can help you communicate better with your customers

From chatbots to intelligent routing systems, AI is transforming how companies communicate with customers. According to…

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Why tech leaders must focus on both the customer and employee experience

Zendesk CIO and SVP of Operations, Colleen Berube, sheds light on how the employee and customer experience are inextricably linked.

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How upgrading and maintaining software can improve productivity

We all know that we should keep our apps and devices up to date. From adding…

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How to track and improve your customer loyalty

Businesses need loyal customers. But gaining and maintaining customer loyalty is hard work. Zendesk’s CX Trends…

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Revealed: The simple secret to boosting SME productivity

Many of us start the new year with good intentions, but halfway through January, you may…

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What is product knowledge? Definition + importance for CX

Product knowledge and customer service go hand-in-hand—the more agents know, the better they can serve your customers. Find out how to up your customer service team’s product knowledge and improve your CX.

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Know it all with a chatbot for customer service

Chatbots are a great way for companies to keep up with growing customer expectations. As AI-powered…