Agent experience
How can customer service training help during an economic downturn ?
With 74 per cent of business leaders saying that customer service has become even more important…
Latest stories
Article
4 min read
How to help remote agents avoid burnout
Learn how to avoid remote agent burnout and how to nurture your team's well-being and connectedness.
Article
3 min read
What is an agent touch?
Whether it’s to inform your sales or marketing teams, it’s likely that you’ve done lots of…
Article
6 min read
Employee burnout: spot the signs and prevent it from happening
Last year, millions of people around the world went from working in their office, going to…
Article
8 min read
Supporting your customers starts with supporting your agents
With customer engagement at a record high, nearly 70% of agents report feeling overwhelmed. Here’s why investing in the wellbeing of your employees benefits your customers too.
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