Guides and ebooks
1 min read

The ultimate guide to sales email automation

With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy

3 min read

Using technology to deliver best-in class service when it counts

The effects of COVID-19 for customer support teams have been far reaching. For service agents in…

Guides and ebooks
1 min read

6 ways to supercharge your knowledge-based help centre

The last three months have seen self-service searches spike across almost all major European countries: Spain,…

Article
5 min read

Work smarter: Live chat best practices

As with any customer support channel, there are tried-and-true ways, as well as less effective ways,…

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you’ll hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell and more. Relate is where service leaders connect, learn and discover new resolutions.

Article
5 min read

Use group messaging to deliver great customer experiences

Multiple moving parts can come together like a well-oiled machine, and group messaging is quickly becoming the way to do just that.

Article
1 min read

Help centre or help desk? How to differentiate between these powerful self-service tools

According to knowledge base, collects content from your website and offers it as a self-service tool…

Article
9 min read

8 knowledge base article templates that work

The key to success is finding the right mix of knowledge base article templates for your target audience. Use our templates to get a head start.

3 min read

Retail reopening - the importance of an omnichannel service approach

As Europe begins to work through a phased scheme to ease lockdown restrictions, retailers are slowly…

Article
7 min read

Through the CIO lens: 5 important CX trends for 2020

Discover more CX trends that we're seeing in 2020 and find out how CIOs are in a unique position to drive their organisations towards customer centricity.

Article
5 min read

What is call centre software?

Call centre software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer, and then deciding which ones you need most.

Article
6 min read

3 tips for improving your IT service desk

Get ideas on how to improve your IT service desk so you create a support loop that benefits the entire company—and your customers.

Article
16 min read

20 customer service CV examples + tips for 2026

Take the next step in your CX career with a customer service CV that stands out. Use one of our 20 templates below to get started.

Article
8 min read

Nine ticketing system tips for outstanding customer service

Customers expect fast response times from your support team. Here are tips for creating a ticketing system to streamline workflows and boost efficiency

1 min read

2020 state of SMB sales

In this white paper, we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology in small and medium-sized companies

Article
8 min read

What is a help desk? Definition, benefits, and functions

Effective help desks keep your customers happy and your employees productive. Learn more below.

2 min read

Gartner’s 2020 Magic Quadrant for the CRM Customer Engagement Centre

Zendesk is named as a leader in the 2020 Gartner Magic Quadrant for the CRM Customer…

Article
6 min read

Content management v. knowledge management

The real differences between content management and knowledge management – spoiler alert – scaling businesses need both

6 min read

7 best practices for creating a stellar mobile experience

Use these best practices to create a valuable, efficient and convenient mobile experience that will keep your users engaged and loyal

Article
5 min read

Understanding customer engagement platforms

Real connections with customers can improve customer satisfaction, sales, and retention. A customer engagement platform helps businesses manage complex customer relationships.