Infographic

Supporting your agents is the key to unlocking business growth

As digital engagement increases, agents are stepping in across the entire customer journey - from product discovery to purchase, and well beyond. With more demands on their time, and requests on the rise, risks of agent burnout in the UK are increasing, as companies aren’t investing enough to support their service teams.

By Lilia Krauser, EMEA Content & Communications Specialist

Last updated March 21, 2022

Customer support Employee experience

Article
5 min read

The role of review management in transforming customer experience management

As businesses continue to evolve and compete in today’s highly digital and connected world, the importance…

Customer experience Customer support

Article

Talk the talk and walk the walk with inbound process

Even in the digital age, inbound call centres play an important role in customer support. For…

Customer support Phone Talk

Article
3 min read

Spain’s Customer Service Law: an opportunity for growth

Endlessly waiting for a response to customer queries is more than just an inconvenience of modern…

Customer support

Article
4 min read

The role of customer service during an economic downturn

Preparing for change is an always-on job. Focus on where you can see the highest return on your service investments and enable tools and features that save both time and money.

Customer support Executive insights Leadership voices