When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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Leverage data to create a comprehensive view of your customers and provide personalized experiences.
Start creating positive customer relations that will benefit your business’ bottom line.
An effective knowledge base and SEO go hand in hand. Learn how to tailor your knowledge base to your customers' needs and help them find answers faster with these SEO best practices.
Talk to customers like a friend on the apps they know and love.
The nonprofit’s free training program helps young adults from overlooked communities launch CX careers.
With the right knowledge at their fingertips, agents can spend less time swiveling between tools and more time helping your customers.
Companies have made seismic shifts in how they do business in the past 18 months. Customer…
How Wool and the Gang made knitting cool in a digital-first world.
Learn the key difference between customer service and customer experience to instantly improve how you serve your customers.
Here are the newest integrations from Zendesk to help your team provide great experiences.
Global ecosystem restoration movement teams up with Zendesk to connect camps and make information accessible to all.
An HR help desk helps both your business and your customers—here's why.
If companies weren’t flexing their agility muscles before the pandemic, they certainly are now. In the…
This SMB agility playbook is full of original data and actionable insights tailored to the needs of small businesses.
The implications for how IT is managed and supported in this era are significant and far reaching. These three points are crucial for any IT leader
Community forums are where your customers connect and collaborate. Learn how they can also help you provide better support and boost brand loyalty.
When a refugee arrives in a new country their material belongings may be few, but they…
What customers want and what they get might not always align, but the stakes are getting…
Customer advocates can be true partners for your sales and support teams. Here’s how to build a brand advocacy program and foster a loyal customer base.
CX has emerged as a key business strategy in 2021. Here's how to excel at customer experience design.