Internal support
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Guide Employee Satisfaction Survey Guide
We know that having satisfied employees leads to having satisfied customers. Positive energy can be contagious,…
Article Research links volunteering with happier employees and customers
Volunteering does good and it feels good, but what’s more surprising is that it also makes…
How Zendesk helps IT teams with the employee experience – APAC
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
How Zendesk helps HR teams with the employee experience – APAC
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
Article Slack & Zendesk: The future of internal collaboration
See how Slack – one of the world’s most popular collaboration hubs – uses Zendesk internally…
Article The Shifting Mindset: Why You Need to Prioritize HR Service Delivery
Human Resource organizations are at an inflection point. SaaS technologies are enabling them to transform the…
Article Bright Ideas: HR Customer Stories
The modern workplace is rapidly transforming–shaped by Millennials, it’s becoming a culture of connectivity and new…
Article Improve employee satisfaction in just a few clicks
It’s an unspoken goal of all companies: attract the best workers you can and then keep…
Article Forrester’s Vendor Landscape: ITSM SaaS Solutions
Many organizations in the infrastructure and operations (I&O) space rely on IT service management (ITSM) tools…
Article Forrester Research: Use Digital Technologies to Improve Employee Engagement
Increasing and measuring employee engagement is a priority for most companies, and yet how to achieve…
Guide How to manage your amazing customer service team
Managing a team of even the most talented customer service professionals can be difficult. While we…
BYOD Support
Today, virtually everything that used to tie us to our desks at work now happens on…
White Paper Protect Your IT Assets
The consequences of overlooking even a single security vulnerability can be severe. If a computer on…
White Paper Simplified IT Service Management
An internal IT department is an interesting place to work. You feel buffered from the front-lines…
White Paper Five trends impacting the enterprise IT help desk
Introduction Todays enterprise IT support organizations and help desks are experiencing a dramatic shift in the…
Where are the happiest employees?
Our latest infographic takes a look at which countries have the happiest employees, and which ones…