Here’s how European businesses are keeping up with the latest customer expectations

The secret’s out. Business leaders across Europe and the UK know that great CX drives better results, especially during uncertain times. In fact, in our CX Trends 2023 report, we’re seeing businesses reacting to consumers trends and preferences by making the right investments to meet their needs.

By Lilia Krauser, Staff Writer

Last updated May 23, 2023

CX Trends 2023: immersive CX marks the dawn of a new era in service

Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.

CX Trends 2023: immersive CX marks the dawn of a new era in service

Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.

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