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Infographic CX Trends in Europe 2021 (7): Companies take to flexible work
Workplaces have undergone rapid changes during the pandemic, with more teams taking on new tools and…
Infographic CX Trends in Europe 2021 (6): Teams look to adapt quickly and work smarter
In an increasingly decentralized (working) world, companies have to rethink the way in which they can…
Infographic CX Trends in Europe 2021 (5): When it comes to adding tech, it’s adapt or get left behind
Most companies in Europe and the UK plan to ramp up adoption of digital tech. We…
Infographic CX Trends in Europe 2021 (4): In uncertain times, agility is key
Agents and managers agree agility is now more important: Facing unprecedented volatility, teams have looked to…
Infographic CX Trends in Europe 2021 (3): High-performing companies are more likely to have adopted omnichannel support
When it comes to adding tech, it’s adapt or get left behind: 46% of companies in…
Infographic CX Trends in Europe 2021 (2): Digital interactions in Europe and the UK surge to an all-time high
Customers have new expectations shaped by interactions with sectors that have grown fastest since COVID. Around…
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Infographic CX Trends in Europe 2021 (1): Messaging gets a boost
The rise of new behaviours of consumers in Europe and the UK and the increasing popularity…
Infographic Send a message—breaking barriers between customers and brands
Customer-centric support fits around customers’ schedules and preferences, and it’s up to businesses to get the…
Help customers help themselves with AI
With the variety of ways that customers request support—such as email, calling over the phone, initiating…
Infographic Your guide to the wonder years of knowledge management
Welcome Smooch to the Zendesk family. We’re excited to see our customers build messaging experiences that will exceed their own customers' expectations.
In good company: expand support beyond customer service
Supporting today’s customers requires an “all hands on deck” approach.