Article

How can sales management tools benefit your customers? 

Published September 9, 2021
Last updated September 9, 2021

Sales management software is a great way to keep all of your customer data and customer services related information in one place. 

Keeping detailed records of your customer interactions can prove particularly beneficial in improving your customer service offering. In turn, this can lead to repeat business and even an increase in sales as satisfied customers spread the word of how well they were treated by your company.

Here we look at some of the most popular sales management solutions available in today’s market. Read on to see how these could help your team’s sales performance.

Why sales management is important

Sales management is so much of a balancing act that it could almost be referred to as an art. At the heart of every sales process, sales management includes every aspect of the sales process. 

Starting with the basics, sales management includes finding the right price point for your products and services, and deciding where and sometimes when to release them, even down to the time of day depending on what you’re selling.

As part of this process you will want to assess your sales data to see what is selling well and what could be selling better. Using this information, you can then make informed decisions to shape your company’s future sales offering.

Your marketing strategy will do well to be led by your sales management data. For example, you may notice that a particular product sells well to a certain demographic. From here you can use this information to target adverts at this niche group; social media advertising on platforms such as Instagram, Facebook and TikTok can be an extremely cost effective way of doing this.

You could also consider sending emails at relevant times of day to similar niche markets. Emails to potential customers who you’ve seen viewing your products online in the last 24 hours have a great conversion rate for some products and services. If trialling this marketing technique, your sales CRM software should be able to monitor such customers and let you know just how successful this method could be for your business. 

Sales management systems

CRM (customer relationship management) software is provided by several competing organisations. A truly valuable piece of software, a sales management system is a great way to support your sales manager and their team to monitor every aspect of their work.

Use of this software will not only reduce your team’s stress and give them a clear overview of their progress and your sales progress as a company, but it can even help you to sell more, create more revenue, and expand your business even further.

Here we do a deep dive into some of the most popular CRM platforms out there to help you make an informed decision as to what customer support software might best help you get the most out of your sales team.