Customer support software
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Learn about some great new apps to help improve and extend your Zendesk experience
Duet is a “super seat” that gives users access to both Sell and Support, enabling sales…
AI-powered knowledge bases have become vital to providing high-quality customer service--here's why
A new month means new Zendesk integrations
Whether you call it a help desk vs service desk or something else entirely, the team's goal is often the same: providing proactive customer support.
Envoy, a Zendesk premier partner, shares how they quickly built an app for adding personalized touches to the customer experience, and did so with a flexible CRM platform
We’ve got 13 great new integrations to tell you about! That’s right, 13, the luckiest number of all time.
I’ve written at least 50 headlines for our monthly integrations post, you think you could do better? Let’s just move onto what you’re all here for
Developers have been playing in sandboxes since the '70s. Then and now, these controlled computing environments allow them to work free of real-world ramifications.
Focusing on customers' needs is crucial, but creating a rich employee experience can be just as important to a company’s long-term success
When IT leaders are deciding what they need out of a CRM platform, there are five…
Support agents don't benefit from clunky interfaces or confusing processes - to ensure that agents have everything they need at the right time, they need a contextual workspace
Here are two methodologies for channel assignment that can help improve the overall customer experience
Staying on top of knowledge management for help centers can be tricky, but it's a lot…
With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding…
It’s time break free from legacy CRM systems. Welcome to Zendesk Sunshine, our new open and…
Customer context is crucial when offering personalized support, but it’s generally lost in the online experience.
It’s the blog post that you’ve anxiously been awaiting—Zendesk’s updates to its Terms and Policies!
With October coming to an end, here's a wrap-up of the new app integrations available on the Marketplace
Arm your agents with a smart knowledge base to help them become more efficient, more effective, and enjoy higher levels of satisfaction