Customer service

Article

Turning adversity into advantage: Accelerate with CX maturity in Europe

The performance gap between the leaders and the laggards of customer experience (CX) is widening and…

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A guide to customer service reports Article

A guide to customer service reports

Discover the reports that help you better understand and improve the customer experience.

Are you set up to deliver exceptional customer experience? Guide

Are you set up to deliver exceptional customer experience?

Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.

Transformation in the money transfer industry: The impact of customer expectations Article

Transformation in the money transfer industry: The impact of customer expectations

Over the last ten years the money transfer industry has seen dramatic change. A decade ago,…

How to anticipate your customer needs and solve them Article

How to anticipate your customer needs and solve them

What are customer needs, and how can your business solve for and anticipate them?

Chasing unicorns: how the most successful startups handle CX Article

Chasing unicorns: how the most successful startups handle CX

We studied over 4,000 startups to determine whether there was a connection between startup growth and CX investment. Spoiler alert: there was.

How to deliver customer service in a rapidly changing world

How to deliver customer service in a rapidly changing world

White paper on how to deliver customer service in a post-pandemic world

3 steps to improving customer satisfaction this Black Friday Article

3 steps to improving customer satisfaction this Black Friday

Despite the Black Friday phenomenon being just a few years old this side of the pond,…

Why AI will transform how customer service teams work Article

Why AI will transform how customer service teams work

Visionaries in the field of artificial intelligence in customer service see radical changes on the horizon, with a tipping point lying just a few years in the future