Customer service
Turning adversity into advantage: Accelerate with CX maturity in Europe
The performance gap between the leaders and the laggards of customer experience (CX) is widening and…
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Article A guide to customer service reports
Discover the reports that help you better understand and improve the customer experience.
Guide Are you set up to deliver exceptional customer experience?
Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.
Article Transformation in the money transfer industry: The impact of customer expectations
Over the last ten years the money transfer industry has seen dramatic change. A decade ago,…
Article How to anticipate your customer needs and solve them
What are customer needs, and how can your business solve for and anticipate them?
Article Chasing unicorns: how the most successful startups handle CX
We studied over 4,000 startups to determine whether there was a connection between startup growth and CX investment. Spoiler alert: there was.
How to deliver customer service in a rapidly changing world
White paper on how to deliver customer service in a post-pandemic world
Article 3 steps to improving customer satisfaction this Black Friday
Despite the Black Friday phenomenon being just a few years old this side of the pond,…
Article Why AI will transform how customer service teams work
Visionaries in the field of artificial intelligence in customer service see radical changes on the horizon, with a tipping point lying just a few years in the future