Over the last ten years the money transfer industry has seen dramatic change. A decade ago,…
White paper on how to deliver customer service in a post-pandemic world
Despite the Black Friday phenomenon being just a few years old this side of the pond,…
Visionaries in the field of artificial intelligence in customer service see radical changes on the horizon, with a tipping point lying just a few years in the future
AI assistants are capable of quite a bit more than their living room responsibilities.
We spoke with a few ecommerce agencies to get their advice and quick tips on how merchants can be successful during this shopping frenzy.
Finding the right customer service agents is a difficult task.
As companies expand their support operations to provide customer service from multiple regions, they are faced with the challenge of maintaining consistent support from each of those regions
Skills-based routing (SBR), is a strategy used by support teams to match customers’ requests and questions to the most suitable pool of agents, based on their set of skills, instead of showing