Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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The quantifiable impact of Zendesk AI
Discover how Zendesk AI can help organisations improve their service operations in our latest report, conducted by Nucleus Research.
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1 min read
AI in customer service quality assurance: A complete guide
AI in quality assurance can evaluate 100 percent of customer interactions, identify problematic cases and uncover training opportunities to elevate your CX.
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4 min read
What’s new in Zendesk Workforce Management (WFM)
Check out the latest integrations and enhancements within the Zendesk platform.
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Introducing the world’s most complete CX solution for the AI era
Zendesk was founded on the belief that CX could be better, bringing a beautifully simple, easy-to-use…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
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Zendesk + Ultimate: Redefining CX with AI agents
Acquisition positions Zendesk as the most complete AI offering for CX in the market.
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3 min read
Enhancing the agent experience with Tymeshift’s newest features
Check out Tymeshift's newest features, ready to help larger service teams and lower costs.
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5 min read
What are Zendesk tags?
At Zendesk, we’re all about making your life simpler and better. It’s why our software is…
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5 min read
Improve Net Promoter Score with customer service software
The world is more unpredictable than ever before. Responding to constant economic, social, environmental, and political…
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7 min read
Customer service reports every business needs
Zendesk’s CX Trends 2023 Report found that 40 per cent of business leaders now view customer…
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5 min read
Zendesk triggers: what you need to know
Staying on top of customer service can be tricky—especially when customers are demanding more. For example,…
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6 min read
How to use CRM data to create amazing customer experiences
We’ve all heard the adage: knowledge is power. But in business, data is power and understanding…
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15 min read
What is a customer profile? Guide, examples and templates
Leverage data to build rich customer profiles so you can provide more relevant, personalised experiences.
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4 min read
6 easy steps to trial Zendesk Talk
Zendesk believes phone support is a powerful way for companies to help their customers – and,…
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2 min read
Play nicely in the ticket queue using the Play button or Guided mode
Optimising ticket workflow is top of mind for any customer service manager and becomes even more…
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3 min read
Default triggers explained
Triggers are business rules that are automatically executed in response to certain events that have occurred…
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7 min read
Top 10 change management models: a comparison guide
Adapting to change can be easy. Learn about the top 10 change management models and methodologies to help your team successfully navigate organisational shifts.
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5 min read
Welcome to Showcase: where we shine a light on the intelligent heart of customer experience
Customer experience is now shaping the way companies across the world do business. We’ve seen companies…
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7 min read
What is first contact resolution (FCR)? Benefits + best practice
When used wisely, first contact resolution (FCR) can help increase agent efficiency and drive improvements in the customer experience.
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