Conversational business & messaging

Deliver rich conversational experiences that are connected everywhere - from WhatsApp and Instagram to your own websites and mobile apps.

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Shaping the new customer service agenda in 2022

Much of the digital technology at our fingertips today was inconceivable 20 years ago. Some of…

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Google Business Messages: 3 best practices for customer service teams Article

Google Business Messages: 3 best practices for customer service teams

Meet customers where they are and build stronger connections with them through Google Business Messages.

How to use Apple Messages for Business for customer service Article

How to use Apple Messages for Business for customer service

Use Apple Messages for Business to connect with customers on the Apple devices and platforms they use every day.

How to use Facebook Messenger for customer service Article

How to use Facebook Messenger for customer service

Not all lockdown trends stick – if your sourdough expired weeks ago, you’re not alone. But…

Agile practices (3): Customers are turning to messaging. Why aren’t you doing the same? Article

Agile practices (3): Customers are turning to messaging. Why aren’t you doing the same?

If 2020 had a breakout star, messaging would be it. Usage of channels like WhatsApp and…

Infographic: Business gets conversational Infographic

Infographic: Business gets conversational

Messaging best practices for better customer service Guide

Messaging best practices for better customer service

Forty-two percent of people worldwide have a smartphone and 87% of smartphone owners use messaging. Let those numbers sink in for a minute.

Switching from live chat to messaging Article

Switching from live chat to messaging

You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.

Customer service gets conversational

Customer service gets conversational

A lot changed in 2020 – including customer behaviour. Not only did they reach out to…