Automation
Humans x chatbots: How this winning combination best serves banks
The customer journey in banking has drastically changed in recent years. The days of visiting a…
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Article | 5 min read
A CX challenge: 3 ways utility companies can invest in their customer service
For the past year, the rise of utility bills has crept into most of our daily…
Article | 5 min read
3 ways AI integrations are shaping the future of retail
Companies that provide a more compelling retail experience enjoy up to 7 per cent higher sales…
Article | 6 min read
Why CX teams need automated privacy tools
Learn how privacy workflow automation promotes stronger data security and increased efficiency for your CX team.
What is the future of marketing automation?
A 2019 survey on the state of marketing automation found that 75% of companies were already using…
Article | 7 min read
How to use Facebook chatbots to improve customer service
Facebook chatbots are your secret weapon on Messenger.
Article | 3 min read
Agile practices (2): Agility starts with self-service
Agile companies are pouring resources into online help centres, and with good reason. Content reflects the…
Article | 5 min read
The impact of artificial intelligence on customer experience
Artificial intelligence (AI) is the buzzword on everyone’s lips right now. It’s thrown carelessly about in…