Automation

Humans x chatbots: How this winning combination best serves banks

The customer journey in banking has drastically changed in recent years. The days of visiting a…

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A CX challenge: 3 ways utility companies can invest in their customer service
Article | 5 min read

A CX challenge: 3 ways utility companies can invest in their customer service

For the past year, the rise of utility bills has crept into most of our daily…

3 ways AI integrations are shaping the future of retail
Article | 5 min read

3 ways AI integrations are shaping the future of retail

Companies that provide a more compelling retail experience enjoy up to 7 per cent higher sales…

Infographic: Chatbots and AI in the UK

Infographic: Chatbots and AI in the UK

Why CX teams need automated privacy tools
Article | 6 min read

Why CX teams need automated privacy tools

Learn how privacy workflow automation promotes stronger data security and increased efficiency for your CX team.

What is the future of marketing automation?
| 5 min read

What is the future of marketing automation?

A 2019 survey on the state of marketing automation found that 75% of companies were already using…

How to use Facebook chatbots to improve customer service
Article | 7 min read

How to use Facebook chatbots to improve customer service

Facebook chatbots are your secret weapon on Messenger.

Agile practices (2): Agility starts with self-service
Article | 3 min read

Agile practices (2): Agility starts with self-service

Agile companies are pouring resources into online help centres, and with good reason. Content reflects the…

The impact of artificial intelligence on customer experience
Article | 5 min read

The impact of artificial intelligence on customer experience

Artificial intelligence (AI) is the buzzword on everyone’s lips right now. It’s thrown carelessly about in…