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Humans x chatbots: How this winning combination best serves banks

The customer journey in banking has drastically changed in recent years. The days of visiting a…

Latest stories

5 min read

A CX challenge: 3 ways utility companies can invest in their customer service

For the past year, the rise of utility bills has crept into most of our daily…

5 min read

3 ways AI integrations are shaping the future of retail

Companies that provide a more compelling retail experience enjoy up to 7 per cent higher sales…

6 min read

Why CX teams need automated privacy tools

Learn how privacy workflow automation promotes stronger data security and increased efficiency for your CX team.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

5 min read

What is the future of marketing automation?

A 2019 survey on the state of marketing automation found that 75% of companies were already using…

7 min read

How to use Facebook chatbots to improve customer service

Facebook chatbots are your secret weapon on Messenger.

3 min read

Agile practices (2): Agility starts with self-service

Agile companies are pouring resources into online help centres, and with good reason. Content reflects the…

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