Article
Latest stories
Article
4 min read
4 Customer service models for 2021 that help you and your clients be successful
Human service or automated solutions? Take a look at the service models and when to use each one in order to promote customer success
Article
6 min read
6 new sales trends for improving your results
Omnichannel presence, customisation and even voice-activated purchasing - find out about the key trends so that you can sell more in 2020 and the near future
Article
5 min read
What is customer engagement and how is this metric important to your company?
Find out what customer engagement is, how this metric is important, and discover three benefits of applying it in your company.
Article
6 min read
The Customer Success role: main activities and its importance within a company
Maintain revenue and promote customer success. See more about the activities of the Customer Success position and why having it in your company is important.
Article
4 min read
Strategy for selling services: 6 tips to increase the purchase of your solutions
Check out 6 strategic tips for selling services and learn what good practices you should adopt to leverage the results of your business.
Article
4 min read
How to engage customers: 4 techniques to strengthen your customers' relationship with your brand
Understand what customer engagement is, the advantages of investing in such strategies and 4 techniques on how to engage customers.
Article
4 min read
Employee experience: internal help desks and the future of work
Employers must adjust to new working methods so that employees have the tools they need to perform and collaborate effectively.Enter the internal help desk
Article
4 min read
CRM analytics: using data to make decisions
Take a look at the 6 main advantages of CRM analytics in order to make more assertive decisions and to optimise the company’s results.
Article
10 min read
How to set SMART goals for customer service
The road to unhappy customers is paved with vague intentions. Ok, so that’s not precisely how…
Article
5 min read
Retail in Europe: Reigniting growth after the ‘great reset’
According to the European Journal of Social Psychology it takes between 18 and 260 days to…
Article
4 min read
The fight to end world hunger can begin with gratitude
Why Zendesk adopted food insecurity as an area of focus in 2021
Article
6 min read
How do customers really feel about conversational AI?
Automation got a bad reputation pretty quickly in the customer service world. Since the 1980s, calling…
Article
5 min read
How CX is critical for the new digital world of financial services
The adoption of mobile over the last 20 years has dramatically changed the face of financial…
Article
6 min read
Customer service flowchart: find out what it is, what it is for, and how to make one
Optimise your customer service, standardise the process, improve customer satisfaction. Understand the importance of a customer service flowchart and how to create one.
Article
4 min read
Three great knowledge management examples to help you and your customers
Good design, simple browsing and easy access to information. See some examples of knowledge management and recommended practices.
Article
6 min read
AI in customer service: what it is, how to use it and its impact on your company
A guide to everything about artificial intelligence in customer service. What is it, how can you use it, and what is its impact on the company? Use cases and benefits.
Article
7 min read
Live chat vs. phone support: which should you choose?
Different customer service channels offer unique sets of benefits to a business and to customers. Here's what to keep in mind when comparing live chat vs. phone support.
Subscribe to the blog
The best source of information for customer service, sales tips, guides and industry best practice. Join us.