Latest stories Page 22
Great customer service is the backbone of great customer relationships.
“Querer é poder” is a Portuguese proverb that roughly translates to, “Where there’s a will, there’s a way.
Zendesk 's newest customer service solution —The Suite.
Customers will call, customers will interact and customers will even vent at you. But the truth…
When things go wrong in customer service for a major brand, a lot of people pile on—dissecting what happened and publicly shaming the company for their missteps
Zola is reinventing the wedding planning and registry experience.
Change management might be needed for all sorts of reasons, such as an implementation of a new technology, transition to a new strategy, or an organizational change
When code breaks down inside a product, the result is a telephone ringing or the quiet ping of a new email notification at that company’s support center.
As one of the fastest-growing prepared-meal companies, the most important part of our business is accurately shipping fresh, nutritious meals to customers every week
A customer’s time is precious, and so is yours. Average handle time can help companies gauge the strength of their call center and phone support.
Everyone can relax; new integrations have arrived.
One of the easiest ways to distinguish a good support organization from a great one is this: good ones are capable of meeting the everyday challenges as they occur, but great customer service
Fullscript provides a single, easy route to better health.
Strava creates fiercely loyal customers using a single, cross-device communication flow. Here's how they do it.
According to recent research, by the year 2020, customer experience will overtake price and product as the key brand differentiator.
Every customer service interaction has the potential to build loyalty and trust with a customer, even the password reset answers you provide.
The applications and benefits of customer self-service are vast, touching everything from global support to brand awareness.
A Q&A with Forrester's Kate Leggett on knowledge management best practices.
Providing support around the clock can be very difficult.
Staying on top of knowledge management for help centers can be tricky, but it's a lot easier with help from artificial intelligence