Article
Latest stories
Article
6 min read
Redefining CX for a new era – CX Trends in Europe 2021
During times of significant uncertainty, the main thing humans want is communication. Over the last year,…
Article
8 min read
How to embrace new behaviours in 2021
2020 brought on a seismic shift in consumer trends, but many industries are adapting.
Article
9 min read
5 reasons why the customer is always right
“The customer is always right” is often a misunderstood phrase, but it's more relevant than ever as customer experience (CX) becomes a key competitive differentiator.
Article
7 min read
Digital natives are here to transform your CX
Regardless of whether or not companies were ready, the pandemic accelerated the digital technology adoption timeline from five years to three months.
Article
7 min read
What is Platform as a Service? PaaS examples, applications, and advice
In 2020, the office went virtual. Meetings moved from boardrooms to Zooms, watercooler conversations became Slack…
Article
3 min read
3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey
The world has changed, and so have consumer expectations. Consumers want products, services, and solutions fast…
Article
6 min read
How are you catering to the army of new digital shoppers?
Say hello to the latest digital generation. The global pandemic has created a whole new raft…
Article
3 min read
How to unlock growth with the Zendesk Suite
Customer experience is the new driver for business growth. Read on to learn how you can set up for success.
Article
6 min read
Zendesk messaging: Customer service in a digital-first world
Cue the confetti! Zendesk messaging is here to help deliver rich conversational experiences connected across your web, mobile and social apps.
Article
5 min read
How knowledge-centred service benefits customer support teams
What is knowledge-centred support, and why is it so important? Learn why a strategic effort to build KCS will make your whole business stronger
Article
12 min read
A customer service guide to conflict resolution
Resolving customer conflicts doesn't have to be unpleasant. Adopt FBI-level conflict resolution techniques to improve your customer experience.
Article
11 min read
16 customer service tips for 2024 and beyond
Customer service tips for customer service Champions.
Article
2 min read
Shopify x Zendesk: perfectly paired to help retailers connect with customers
See why this powerful partnership means big things for small ‘e-tailers’.
Article
4 min read
Ways to innovate into 2023 – and beyond
Let’s be honest. The way in which we operated at the start of 2020 will never…
Article
5 min read
Does your call centre need workforce management (WFM)?
If you’ve ever worked in a restaurant, then you know that working on Friday night is…
Article
3 min read
Supporting mobile gamers where they are, in the apps they love
Unity and Zendesk partner for uninterrupted customer support in mobile games with the Zendesk SDK for Unity
Article
5 min read
The impact of artificial intelligence on customer experience
Artificial intelligence (AI) is the buzzword on everyone’s lips right now. It’s thrown carelessly about in…
Subscribe to the blog
The best source of information for customer service, sales tips, guides and industry best practice. Join us.