Skip to main content

Article


Latest stories

Article
11 min read

Millennials vs. Gen Z: how their customer service expectations compare

Millennials and zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer service expectations and preferences.

Article
11 min read

The 8 best FAQ page examples (and how to make your own)

An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well known brands.

Article
1 min read

Shifting consumer sentiment pushes shoppers towards digital in a post-Covid world

It’s been recorded that 2020 was the worst year for many economies around the globe. Europe’s…

Article
23 min read

The 12 best call centre software systems of 2021 (according to users)

Find out from real-life users what it’s like to use some of the most popular call centre software.

Article
13 min read

Cloud computing: The best guide for customer service teams

Learn why it's vital for your support team to take advantage of cloud computing and how to get your team online.

Article
7 min read

Customer service types: learn about the main approaches, techniques, and news in the sector

Find out what the main types of customer service are and discover different techniques, approach styles, and what's new in this field.

Article
4 min read

Customer support: Why is it an essential service for the relationship between the user and the company?

What is customer support and how does it work? The benefits of a service designed to bring customers and companies closer together.

Article
14 min read

How to deal with angry customers: 17 tips, templates, and examples

Not sure what to say to calm down an angry customer? Here’s how to handle an irritated customer and ease tension across channels.

Article
6 min read

Customer service training: 6 steps to effectively prepare your team

Step by step on how to provide customer service training to your employees! How to engage and what are the main topics in the field.

Article
6 min read

How important is data privacy to the customer experience?

Customer experience (CX) has become the business strategy, and with good reason. 75% of customers are…

Article
7 min read

How 3D visualisation can drive superior customer experiences

Guest blog from Safwen Bouali, Founder and CEO, Third Design With the crisis of 2020 our…

Article
9 min read

Upselling and cross-selling: Understanding the concepts and building a strategy

“Do you want to make that a meal?” It’s the most common offer at a drive-through…

Article
5 min read

CX trends 2021 in the tech and software industries: Towards a new era of customer engagement?

Europe’s tech sector is now worth four times what it was five years ago as some…

Article
7 min read

Switching from live chat to messaging

You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.

Article
5 min read

What is a customer service script and how to prepare one in 5 simple steps

Learn what a customer service script is and take a look at a simple step-by-step guide on how to make one for your company.

Article
11 min read

Sales force management: what is it and what are the benefits?

Remove ALL your doubts about sales force management: what it is, how to plan and technological solution tips to facilitate your work (a lot)

Article
4 min read

4 Customer service models for 2021 that help you and your clients be successful

Human service or automated solutions? Take a look at the service models and when to use each one in order to promote customer success

Article
6 min read

6 new sales trends for improving your results

Omnichannel presence, customisation and even voice-activated purchasing - find out about the key trends so that you can sell more in 2020 and the near future

Article
5 min read

What is customer engagement and how is this metric important to your company?

Find out what customer engagement is, how this metric is important, and discover three benefits of applying it in your company.

Subscribe to the blog

The best source of information for customer service, sales tips, guides and industry best practice. Join us.