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11 min read
Millennials vs. Gen Z: how their customer service expectations compare
Millennials and zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer service expectations and preferences.
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11 min read
The 8 best FAQ page examples (and how to make your own)
An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well known brands.
Article
1 min read
Shifting consumer sentiment pushes shoppers towards digital in a post-Covid world
It’s been recorded that 2020 was the worst year for many economies around the globe. Europe’s…
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23 min read
The 12 best call centre software systems of 2021 (according to users)
Find out from real-life users what it’s like to use some of the most popular call centre software.
Article
13 min read
Cloud computing: The best guide for customer service teams
Learn why it's vital for your support team to take advantage of cloud computing and how to get your team online.
Article
7 min read
Customer service types: learn about the main approaches, techniques, and news in the sector
Find out what the main types of customer service are and discover different techniques, approach styles, and what's new in this field.
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4 min read
Customer support: Why is it an essential service for the relationship between the user and the company?
What is customer support and how does it work? The benefits of a service designed to bring customers and companies closer together.
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14 min read
How to deal with angry customers: 17 tips, templates, and examples
Not sure what to say to calm down an angry customer? Here’s how to handle an irritated customer and ease tension across channels.
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6 min read
Customer service training: 6 steps to effectively prepare your team
Step by step on how to provide customer service training to your employees! How to engage and what are the main topics in the field.
Article
6 min read
How important is data privacy to the customer experience?
Customer experience (CX) has become the business strategy, and with good reason. 75% of customers are…
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7 min read
How 3D visualisation can drive superior customer experiences
Guest blog from Safwen Bouali, Founder and CEO, Third Design With the crisis of 2020 our…
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9 min read
Upselling and cross-selling: Understanding the concepts and building a strategy
“Do you want to make that a meal?” It’s the most common offer at a drive-through…
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5 min read
CX trends 2021 in the tech and software industries: Towards a new era of customer engagement?
Europe’s tech sector is now worth four times what it was five years ago as some…
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7 min read
Switching from live chat to messaging
You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.
Article
5 min read
What is a customer service script and how to prepare one in 5 simple steps
Learn what a customer service script is and take a look at a simple step-by-step guide on how to make one for your company.
Article
11 min read
Sales force management: what is it and what are the benefits?
Remove ALL your doubts about sales force management: what it is, how to plan and technological solution tips to facilitate your work (a lot)
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4 min read
4 Customer service models for 2021 that help you and your clients be successful
Human service or automated solutions? Take a look at the service models and when to use each one in order to promote customer success
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