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3 min read
Changing tides: Rise of D2C and why manufacturers must now think of consumer’s first
When it comes to creating processes that efficiently make quality products, manufacturing has a huge amount…
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9 min read
5 digital banking customer experience trends to consider for 2024
Banks that consistently optimise the customer experience grow faster. Here are trends and best practices to help guide your CX strategy – and drive customer relationships that last.
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5 min read
How AI can help manufacturers revamp their supply chains and be more sustainable
There has been plenty for the manufacturing industry to be concerned about in recent times. The…
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5 min read
How can customer service training help during an economic downturn ?
With 74 per cent of business leaders saying that customer service has become even more important…
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5 min read
How to Calculate Customer Lifetime Value (CLV)
Calculating your customer lifetime value (CLV) can seem daunting. With so many different formulas and conflicting…
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7 min read
How CRM integrations strengthen your CRM solution
A recent MuleSoft survey found that the average business uses almost 900 different applications—but only 28…
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5 min read
9 ways AI can help you communicate better with your customers
From chatbots to intelligent routing systems, AI is transforming how companies communicate with customers. According to…
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6 min read
Why tech leaders must focus on both the customer and employee experience
Zendesk CIO and SVP of Operations, Colleen Berube, sheds light on how the employee and customer experience are inextricably linked.
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How upgrading and maintaining software can improve productivity
We all know that we should keep our apps and devices up to date. From adding…
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How to track and improve your customer loyalty
Businesses need loyal customers. But gaining and maintaining customer loyalty is hard work. Zendesk’s CX Trends…
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4 min read
Revealed: The simple secret to boosting SME productivity
Many of us start the new year with good intentions, but halfway through January, you may…
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Why product knowledge is essential in customer service
Excellent customer service depends on knowing what you’re selling like the back of your hand. Business…
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Know it all with a chatbot for customer service
Chatbots are a great way for companies to keep up with growing customer expectations. As AI-powered…
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Big Brands CRM Case Studies 2022
Customer service is becoming increasingly important. Zendesk’s CX Trends Report 2022 revealed that 60 per cent…
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Talk the talk and walk the walk with inbound process
Even in the digital age, inbound call centres play an important role in customer support. For…
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The World’s Most Productive Countries in 2022
Learn which countries are the most productive, what makes them so successful, and what business productivity tactics you can use to emulate their success.
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6 min read
Science-based targets are the key to sustainable business
To help combat climate change, many companies are setting science-based emissions reduction targets. Learn more about these efforts and the impact they can have on the planet.
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5 min read
Streamline call centre BPO management with data-driven WFM
As support teams brace for an economic downturn, many are leaning on customer service outsourcing to cut costs.
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