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5 min read
How do you calculate your customer retention rate?
Customer loyalty comes by respecting and continuously exceeding customer expectations. According to a study published by…
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1 min read
Top 5 retail trends to watch for in 2024
Explore the top retail trends of 2023, including meeting shoppers where they are, the rise of phygital and hyper-personalisation.
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3 min read
Elevating women and embracing equity: How 3 organisations make a difference
See how Zendesk partners are creating more equitable workplaces, advancing women’s careers, and empowering women across the globe.
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4 min read
How Zendesk for Startups program can help startups survive the funding winter
The global startup funding landscape has notably changed over the last year. We’ve seen venture capital…
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4 min read
Cybersecurity in financial services: Keeping data safe in the cloud has never been more urgent
With more financial organisations investing in cloud-based customer service solutions, protecting customer data has become a vital component of security and a key concern for the C-suite in 2023 as many financial services leaders ramp up their investment in customer service.
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4 min read
Why CX is a key differentiator in the rise of embedded finance
Embedded finance has become a hot topic in the last few years, offering new revenue streams…
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5 min read
3 consumer trends shaping grocery retail in 2023
Grocery lives in a world of retail unlike any other–there’s no getting away from the fact…
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2 min read
Engage, deflect or convert? How Proactive Messages drive better conversational experiences
Proactive Messages help deflect tickets, convert leads and create better conversational experiences for customers.
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5 min read
How AI and data analysis can help your business provide the personalised service customers demand
With Zendesk and Amazon Web Services (AWS), businesses can deliver personalised customer experiences at scale with a solution that grows with them and integrates into their existing tech stacks.
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5 min read
A CX challenge: 3 ways utility companies can invest in their customer service
For the past year, the rise of utility bills has crept into most of our daily…
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3 min read
Zendesk VoIP for business for more affordable customer calls
How do you turn a customer into a fan? Ironically, one of the best ways to…
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5 min read
Zendesk Enterprise Chatbot - improve customer relationships
In 1966, Eliza was born. The brainchild of Joseph Weizenbaum and a team of computer scientists…
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3 min read
Build your email list business using chatbots
How many emails will you send today? At a guess, we’d say close to a hundred.…
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5 min read
Zendesk customer journey map - understand your customers
Customer experience is more important now than ever before. Today, a staggering 80 per cent of…
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6 min read
Making work from home sustainable
Companies are increasingly striving to measure remote work sustainability, but it’s no easy feat. Learn best practices for evaluating the environmental impact of employees working from home.
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1 min read
How customer sentiment analysis improves the customer experience
Companies are continually looking for ways to elevate their customer experience. Learn why customer sentiment analysis could be the key.
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4 min read
AI is becoming more evolved and seamless, but how is it impacting CX in 2023?
Today’s customers need organisations to deliver a fast, seamless customer experience (CX) that’s both personalised and…
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