Zendesk customers

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4 min read

Collaboration, inspiration, support: Inside the InVision community

The team at InVision explains how they reaped the benefits of an engaged user community, now an essential component of their business strategy—for support and beyond

Article
4 min read

How Zendesk customers gain value with ticketing and real-time support

Expectations for the speed of support have skyrocketed.

Article
5 min read

Slack excels at onboarding customers: here’s how

How did Slack go from none to millions of users so quickly? They did something clever: they created Slackbot to proactively engage and onboard their customers.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Register now and secure your spot.

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Zola marries passion for support with modern tools

Zola is reinventing the wedding planning and registry experience.

Article
5 min read

Be the type of tech support team you want to interact with

When code breaks down inside a product, the result is a telephone ringing or the quiet ping of a new email notification at that company’s support center.

Article
6 min read

How Freshly provides seamless, time-sensitive support

As one of the fastest-growing prepared-meal companies, the most important part of our business is accurately shipping fresh, nutritious meals to customers every week

Article
5 min read

Fullscript’s prescription for omnichannel customer success

Fullscript provides a single, easy route to better health.