Customer support
Latest stories
Video
2 min read
WATCH NOW: How to balance digital automation with personal connection, with Zendesk + XTRAFIT
“Behind the AI there is always a customer who is a person,” is a statement all…
Article
What is total experience? Definition + strategies for success
A successful total experience strategy helps you keep customers and employees satisfied. Here's how to do it right.
Article
5 min read
The role of review management in transforming customer experience management
As businesses continue to evolve and compete in today’s highly digital and connected world, the importance…
Article
Talk the talk and walk the walk with inbound process
Even in the digital age, inbound call centres play an important role in customer support. For…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Article
3 min read
Spain’s Customer Service Law: an opportunity for growth
Endlessly waiting for a response to customer queries is more than just an inconvenience of modern…
Article
4 min read
The role of customer service during an economic downturn
Preparing for change is an always-on job. Focus on where you can see the highest return on your service investments and enable tools and features that save both time and money.
Article
5 min read
Are brands ready for us to start shopping in the Metaverse?
Watching your favourite football team play (and hopefully win!) is one of life’s great joys. That’s…
Article
4 min read
This is how confidence can help your customer service
Well-trained customer service representatives also elevate a company’s brand and reputation, resulting in positive word of…
Article
6 min read
What is a customer service specialist?
A customer service specialist is one of the people a customer will interact with when they…
Article
4 min read
Shaping the new customer service agenda in 2023
Much of the digital technology at our fingertips today was inconceivable 20 years ago. Some of…
Article
5 min read
8 signs of poor customer service and how to avoid them
Quality customer service is important for every business. It keeps customers happy with your product or…
Article
6 min read
8 ways to adopt and grow a customer service mindset
How do you ensure that your customer service team understands their role and leads the charge when it comes to driving customer satisfaction and loyalty? The answer: help them adopt a customer service mindset.
Article
8 min read
Here's why you should be investing more in customer service
According to our research, standout customer service can change anyone's mind—even your most upset customers.
Article
6 min read
Dealing with abusive customers: 3 ways to have your team’s back
Learn how to tactfully handle abusive customers and help your team deal with conflict.
.jpg)
Article
6 min read
Understanding customer lifecycle management
Businesses need to prioritise customer lifecycle management to both attract customers and retain them. Here’s how to get started with your own client lifecycle management programme.
Article
4 min read
Is customer service the new marketing?
Consumer trust in traditional marketing and advertising isn’t what it used to be. According to a…
Subscribe to the blog
The best source of information for customer service, sales tips, guides and industry best practice. Join us.