Remote workforce management
Collaboration between CSAs and developers can be difficult at best – and a blocker at worst – which can have disastrous impacts on customer support success metrics. But there's a better way.
Last year was the year COVID-19 forced a shift in working practices. Could 2021 be the…
Effective onboarding is essential to modern business success, but it's not always easy – especially if you're trying to onboard a remote customer support team.
We spoke with Zoom’s head of support and our own experts about the benefits of using Zoom’s video app in Zendesk, along with additional agents benefits when using video for remote support