Remote workforce management
Revealed: The simple secret to boosting SME productivity
Many of us start the new year with good intentions, but halfway through January, you may…
Latest stories
Article
5 min read
How to avoid toxic, digital workplace habits and keep remote workers happy and healthy
Rex Fan, Lead Behavioural Insights Advisor at Bupa UK, shares with us the toxic digital habits that we should look out for–and strive to avoid–in the workplace to promote a healthy work-life balance and mental wellbeing.
Article
6 min read
Top ways to drive collaboration between support and development teams
Collaboration between CSAs and developers can be difficult at best – and a blocker at worst – which can have disastrous impacts on customer support success metrics. But there's a better way.
Article
9 min read
How to onboard a remote customer support team successfully
Effective onboarding is essential to modern business success, but it's not always easy – especially if you're trying to onboard a remote customer support team.
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