Remote workforce management
Rex Fan, Lead Behavioural Insights Advisor at Bupa UK, shares with us the toxic digital habits that we should look out for–and strive to avoid–in the workplace to promote a healthy work-life balance and mental wellbeing.
Collaboration between CSAs and developers can be difficult at best – and a blocker at worst – which can have disastrous impacts on customer support success metrics. But there's a better way.
Last year was the year COVID-19 forced a shift in working practices. Could 2021 be the…
Effective onboarding is essential to modern business success, but it's not always easy – especially if you're trying to onboard a remote customer support team.
We spoke with Zoom’s head of support and our own experts about the benefits of using Zoom’s video app in Zendesk, along with additional agents benefits when using video for remote support