Remote workforce management
Article
Top ways to drive collaboration between support and development teams
Collaboration between CSAs and developers can be difficult at best – and a blocker at worst – which can have disastrous impacts on customer support success metrics. But there's a better way.
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Article How to onboard a remote customer support team successfully
Effective onboarding is essential to modern business success, but it's not always easy – especially if you're trying to onboard a remote customer support team.
Article Zoom + Zendesk: the benefits of video for remote support
We spoke with Zoom’s head of support and our own experts about the benefits of using Zoom’s video app in Zendesk, along with additional agents benefits when using video for remote support