Best practices
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3 min read
3 steps to improving customer satisfaction this Black Friday
Despite the Black Friday phenomenon being just a few years old this side of the pond,…
Article
4 min read
Mastering change management
See how you can master change management, a structured approach to organising people, processes and technology in order to smoothly implement change within a company
Article
Zola marries passion for support with modern tools
Zola is reinventing the wedding planning and registry experience.
Article
6 min read
How Freshly provides seamless, time-sensitive support
As one of the fastest-growing prepared-meal companies, the most important part of our business is accurately shipping fresh, nutritious meals to customers every week
Article
5 min read
Fullscript’s prescription for omnichannel customer success
Fullscript provides a single, easy route to better health.
Article
6 min read
Customer support like texting your (girl)friends
We’re each the sum of the five people we spend the most time with, says Olivia June, founder and CEO of VINA.
Article
3 min read
Raising the bar: 4 more leaders in customer service
Achieving great leadership in customer service means going beyond what’s expected.
Article
6 min read
Geckoboard conquers global support with data
Research by Global Workplace Analytics found that the number of full-time US employees who regularly work at home has grown by 115% since 2005.
Article
5 min read
How Spokeo connects more people, faster than ever
Spokeo uses the Zendesk Support, Guide, and Chat products, along with a key integration with Tymeshift, to provide seamless omnichannel support across its email, live chat, and self-service channels
Article
4 min read
Sales and support: Collaborating to increase growth
This is the third post in a four-part guest blog series from Base CRM dedicated to exploring the ways that sales and support can partner to help drive each other’s KPIs and business objectives
Article
3 min read
Which call center metrics should you really focus on?
There are a few call center metrics that tell a broader story beyond the number. They can even provide details you weren’t looking for in the first place
Article
4 min read
Customer success for the win-win
Your customers live busy lives, so you have to enable your customer success team to make the process of learning to use your product as streamlined as possible
Article
3 min read
Work smarter: live chat best practices
As with any communication channel, there’s a right way and a less effective way to offer live chat to your customers
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