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Big Brands CRM Case Studies 2022

Customer service is becoming increasingly important. Zendesk’s CX Trends Report 2022 revealed that 60 per cent…

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Talk the talk and walk the walk with inbound process

Even in the digital age, inbound call centres play an important role in customer support. For…

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The World’s Most Productive Countries in 2025

Learn which countries are the most productive, what makes them so successful, and what business productivity tactics you can use to emulate their success.

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6 min read

Science-based targets are the key to sustainable business

To help combat climate change, many companies are setting science-based emissions reduction targets. Learn more about these efforts and the impact they can have on the planet.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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5 min read

Streamline call centre BPO management with data-driven WFM

As support teams brace for an economic downturn, many are leaning on customer service outsourcing to cut costs.

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3 min read

CX Trends 2023: immersive CX marks the dawn of a new era in service

Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.

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5 min read

Why it's time for the public sector to join the digital fast lane

Whether we like it or not, recent events have catapulted us into the digital world. Three…

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7 min read

A treat for your team: New integrations

Nothing sweeter than new Zendesk app integrations. Learn all about how these new integrations can ease workloads for your sales and support teams.

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6 min read

How to create seamless conversational customer experiences

Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents.

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4 min read

Business-to-business messaging with Slack and Zendesk

Slack changed the way we work with productive workplace conversations and collaboration. Now Zendesk is helping us keep it all together.

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5 min read

Why business survival and stability hinges on CX transformation

Delivering an outstanding customer experience (CX) has never been more important. In fact, according to the…

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4 min read

6 tips to help business owners beat stress

Small businesses flourish when employees are at their best, and firms should always feel like they…

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4 min read

Why crypto's future rests on CX

Since Bitcoin’s release in 2009, cryptocurrencies (cryptos) have been grabbing the headlines. In the last few…

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5 min read

Why great CX is the doorway to success with open banking for financial services firms

Open banking allows non-banking organisations to offer financial services to customers via application programming interfaces (APIs).…

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3 min read

Spain’s Customer Service Law: an opportunity for growth

Endlessly waiting for a response to customer queries is more than just an inconvenience of modern…

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6 min read

How to scale a multilingual support team with AI

Discover how multilingual automation drives more personalised customer experiences and helps businesses scale efficiently.

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4 min read

Why P&C insurance companies need to invest in claims customer service now

Learn how three insurance companies saw success with a holistic CX strategy with Zendesk.

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4 min read

Retain your customer base through a recession

During an economic slowdown, you can take specific steps to maintain and even grow your existing customer base. Deepen customer relationships by delivering seamless, personalised CX on all channels.

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5 min read

Revamping the checkout experience

The checkout point is the most important stage of the customer journey for retailers, a moment…