Introducing the world’s most complete CX solution for the AI era
Zendesk was founded on the belief that CX could be better, bringing a beautifully simple, easy-to-use solution to the legacy world of expensive call centre technology. Nearly two decades later, we’re here to disrupt the industry once again – this time with AI.
Editor’s picks
The humanizing power of AI in CX
Leadership
Top 5 reasons to attend Zendesk Showcase 2024
CX solution for the AI era
Research and trends
Employee experience - internal help desk
Customer support management
Zendesk's CX Maturity Study for Europe
Customer support management
Knowledge management
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Guides, research and more
Whitepaper
3 min read
The New IT Playbook: Transforming IT Service with AI
IT leaders are no longer just troubleshooting systems. They’re building the blueprint for how work gets…
Guides and ebooks
6 min read
Zendesk AI Effect: Real Brands, Real Results, Outsized Impact
The best brands aren’t just adopting AI—they’re using it to deliver faster service, increase efficiency, and…
Guides and ebooks
3 min read
Three ways AI will reshape HR by 2028
The future of employee service is evolving – and the next three years will be consequential…
Popular guides
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- Personalization
- The ultimate guide to call centres
- Employee experience - internal help desk
- Unity & Zendesk
- Reimagining the future of retail
- Zendesk's CX Maturity Study for Europe
- Customer segmentation
- Sales management
- Conversational business goes mainstream
- Building the best customer experiences with Facebook and Zendesk
- Zendesk messaging
- Sales strategy
- Sales process
- Become a CX champion
- CX maturity best practices
- Addressing customer experience from the CIO perspective
Article
9 min read
What are large language models? A guide to LLMs in CX
Discover what large language models are, their use cases, and the future of LLMs and customer service.
Whitepaper
3 min read
The New IT Playbook: Transforming IT Service with AI
IT leaders are no longer just troubleshooting systems. They’re building the blueprint for how work gets…
Article
9 min read
8 ITSM best practices for modern service management
Every modern business relies on technology to keep operations moving. Even something as simple as a…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Register now and secure your spot.
What is incident management? Types and solutions explained
What is incident management? Incident management is a structured approach to responding to unplanned disruptions or…
Article
What is employee service? A complete guide
Employee service definition Employee service refers to the internal support and resources a business provides its…
Article
5 min read
AI agent vs. AI chatbot: Key differences and features
Customer service technology has come a long way since the days of endless hold music and…
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The best source of information for customer service, sales tips, guides and industry best practice. Join us.