
Meet the Zendesk Resolution Platform: Powered by our network of AI Agents
The Zendesk Resolution Platform is more than just speed—it ensures AI delivers accurate service resolutions.
Editor’s picks
AI in customer service
Customer Engagement
Customer experience: strategies, importance and examples
Customer support management
Why is customer service important?
Subscribe to the blog
The best source of information for customer service, sales tips, guides and industry best practice. Join us.
Guides, research and more
Whitepaper
3 min read
The New IT Playbook: Transforming IT Service with AI
IT leaders are no longer just troubleshooting systems. They’re building the blueprint for how work gets…
Guides and ebooks
6 min read
Zendesk AI Effect: Real Brands, Real Results, Outsized Impact
The best brands aren’t just adopting AI—they’re using it to deliver faster service, increase efficiency, and…
Guides and ebooks
3 min read
Three ways AI will reshape HR by 2028
The future of employee service is evolving – and the next three years will be consequential…
Popular guides
Want to dive deeper? Choose a topic.
Article
1 min read
Service desk chatbots: A jump-start guide for 2025
Service desk chatbots can help both IT support and customer service teams. Learn how a service desk chatbot can improve your employee and customer experience.
Article
1 min read
How to create an effective customer success plan (+ a template)
Deliver successful customer experiences with data-driven strategies and operational processes with a customer success plan.
Article
6 min read
What is quality assurance (QA)? a complete guide
Quality assurance can reduce customer churn, help improve team performance, and cut operational costs. Increase confidence in your QA process with our guide.
Article
7 min read
All bets on AI: scaling iGaming customer support
A new landscape redefining scalability in iGaming As regulations tighten in some markets and new jurisdictions…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Article
4 min read
Accelerate your CX in 2025: A 5-step AI readiness checklist
This is part 1 of our AI Readiness series, designed to help CX organisations prepare to…
Article
14 min read
AI in customer service: All you need to know
Leverage AI in customer service to increase efficiency, reduce operational costs and provide fast and personalised support at scale.
Podcast
From scripts to Agentic AI: how Bally’s is redefining iGaming customer support
In this podcast, Zendesk’s Sarah Al-Hussaini (VP, AI GTM) sits down with Matt Litherland, Director of…
Subscribe to the blog
The best source of information for customer service, sales tips, guides and industry best practice. Join us.