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Improve customer experience

Customer service success stories

How Bolt supports customers despite lightning-fast growth

October 28, 2019
Customer service success stories Improve customer experience

With the omnipresent threat of competition nipping at Bolt’s heels, the ride-sharing company keeps its mission pretty simple: offer fast, simple, and effortless service. The goal is for riders and drivers to share a seamless experience that inspires loyalty on both sides.

Mizzen+Main brings service led retail to life with Sunshine

October 17, 2019
Customer service success stories Improve customer experience

Being able to provide a top-of-the-line product is only half the battle. As the days progress and technology advances, so will our customers’ expectations.

How Birchbox provides personalized customer support

September 10, 2019
Customer service success stories Improve customer experience

As one of the world’s largest grooming and beauty subscription services, Birchbox is obsessed with giving customers a personalized, white-glove experience

Collaboration, inspiration, support: Inside the InVision community

September 10, 2019
Community forum Customer service success stories Improve customer experience

The team at InVision explains how they reaped the benefits of an engaged user community, now an essential component of their business strategy—for support and beyond

How The Groomsman Suit offers tailored customer love, at scale

June 11, 2019
Customer service success stories Help Center Improve customer experience

The Chicago-based startup The Groomsman Suit is making a name for itself by taking the guesswork out of suiting up

How we improved self-service for our customers

June 5, 2019
Customer service success stories Help Center Improve customer experience

By improving our own customer service offerings, we aim to learn best practices we can pass along to our customers that enable them to do the same

Unlimited support: How Vimeo’s dedicated support engineer Zena Hirsch uplevels operations

May 17, 2019
Customer service success stories Improve customer experience Ticketing System

Many support leaders pine for access to engineers who can build bespoke solutions. Then, there are those, like Zena Hirsch, who become the engineer they know their team needs.

Keep it customer-centric: Self-service tips from Freshly

April 26, 2019
Customer service success stories Help Center Improve customer experience

After enjoying considerable return on its knowledge base investment, Freshly continues leaning on self-service to support its growth

Customer experience is a team sport

April 23, 2019
Agent Tips Customer service success stories Improve customer experience

As products become increasingly complex, effective cross-departmental communication is a must—and the key is to treat customer service like a team sport

Bite Squad perfects orders with smart, personalized support

November 19, 2018
Customer service success stories Help Center Improve customer experience

The Bite Squad customer service team includes nearly everyone in the company. Better analytics and more insight into site transactions enabled the company to connect with hungry customers more effectively.

How Zendesk customers gain value with ticketing and real-time support

October 10, 2018
Customer service success stories Improve customer experience Ticketing System

Instant communication is the expectation when it comes to support, and when more than 53% of shoppers abandon their online purchase if they can’t find a quick answer, real-time communication in addition to traditional email support can help prevent customers from churning.

Putting customers on the pathway to financial health

September 20, 2018
Customer service success stories Improve customer experience

The LendUp customer service team does more than answer customer questions; the team works to educate and empower its customers to help improve their credit scores and pay off their loans

Proven tips for retailers to make the most of this holiday shopping season

September 18, 2018
Customer service success stories Improve customer experience

We spoke with a few ecommerce agencies to get their advice and quick tips on how merchants can be successful during this shopping frenzy

How self-service helps Reverb hit the right notes with customers

August 23, 2018
Customer service success stories Improve customer experience

Emphasizing strong knowledge management practices, the team at Reverb gets ahead of customers’ needs with a truly omnichannel approach to customer service.

Zola marries passion for support with modern tools

May 10, 2018
Customer service success stories Improve customer experience Ticketing System

Zola combines compassionate customer service with modern tools and technology

Be the type of tech support team you want to interact with

May 8, 2018
Customer service success stories Improve customer experience Ticketing System

CircleCI relies on Zendesk to connect its remote, distributed technical support team with its customers. The company has seen gains in efficiency and satisfaction and built a custom open source Slack integration using the Zendesk API.

How Freshly provides seamless, time-sensitive support

May 3, 2018
Customer service success stories Improve customer experience

By embracing omnichannel support, Freshly empowers its customers to contact them in the way that’s most convenient

Fullscript’s prescription for omnichannel customer success

April 25, 2018
Customer service success stories Improve customer experience Ticketing System

With GAAP revenue growth of a staggering 2,000+ percent over the last three years, in 2017 Fullscript moved from a combination of siloed support tools to adopt an all-in-one solution

How Strava cracked mobile support and engagement

April 18, 2018
Customer service success stories Improve customer experience Phone

Strava creates fiercely loyal customers using a single, cross-device communication flow. Here's how they do it.

Three companies, three omnichannel examples

March 21, 2018
Customer service success stories Improve customer experience Ticketing System

Omnichannel is a hot buzzword in the customer support world, but what does it actually mean, and can your company benefit from it?

Slack kills at onboarding customers: Here’s how

March 15, 2018
Customer service success stories Employee Experience Improve customer experience

How did Slack go from zero to millions of users so quickly? They did something clever: they created Slackbot to proactively engage and onboard their customers.

Customer support like texting your (girl)friends

February 12, 2018
Customer retention Customer service success stories Improve customer experience

We surround ourselves with people who push us to be better. That's why VINA invites its customers to help test the social networking app, create content, and to build community.

Building real relationships through technology

January 31, 2018
Customer service success stories Improve customer experience Phone

Read our customer spotlight on BombBomb to learn why the company switched from Zendesk—and why they came back

Agilyx partners with Zendesk to scale for size and international growth

November 9, 2017
Customer service success stories Improve customer experience Ticketing System

Agilyx helps its customers adapt quickly and cost-effectively in the face of change, and has taken the same approach to its own customer service

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