Success stories

Sometimes, the best way to improve the customer experience is just to watch and learn. See how companies around the world are conquering common problems and elevating their customer support game.

Article

Customer success vs. customer experience: what’s the difference?

Customer success vs. customer experience – what differentiates the two? Find out how they’re different and how they work together to improve the customer journey.

Latest stories

Conrad Electronic: How customer care works during a pandemic

Conrad Electronic: How customer care works during a pandemic

Guest blog from Christina Bauroth, Senior Expert Public Relations at Conrad Electronic The impact of COVID-19…

In an uncertain world, knowledge is power Article

In an uncertain world, knowledge is power

Find out how knowledge-management software can help you keep your customers informed even as the world keeps changing.

Keep it customer-centric: Self-service tips from Freshly Article

Keep it customer-centric: Self-service tips from Freshly

After enjoying considerable return on its knowledge base investment, Freshly continues leaning on self-service to support its growth