Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
Latest stories
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6 min read
Multi channel strategy: how many social channels are too many?
Discover how many social channels brands should be using, and which ones are likely to deliver…
Article
6 min read
The 12 essential customer service skills for every employee
Everyone in an organisation needs to know what it takes to keep customers happy. According to…
Article
6 min read
What are customer touchpoints? Examples and how to identify them
Customer touchpoints shape how consumers view your brand. That’s why mapping the customer touchpoint journey is so important for your business and the customers you serve.
8 min read
Social media tools that can improve your customer service strategy
While you’re likely already using social media as part of your marketing strategy, you might not…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
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7 min read
Using case swarming to resolve customer issues
With customers demanding more from businesses in terms of customer service and accessibility, it’s never been…
Article
7 min read
What is user adoption and how to achieve it
When your organisation decides to implement a new product, software or tool for employees or customers…
Article
6 min read
New customer challenges in a post-pandemic world
Depending on which side of the coin you’re on, you might think that change can be…
Article
6 min read
How to use customer service to promote business growth
When it comes to growing a business, it’s not all about expansion and profit margins. Customer…
Article
3 min read
Agile retailers reimagine customer service
Inditex, the world’s biggest fashion group and owner of Zara, has announced in 2020 it will…
Article
11 min read
B2B customer service: what it is and how to do it right
It’s a common myth that B2B companies aren’t as focused on customer service as their B2C counterparts.
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6 min read
What is good customer care in 2021?
Customer care is a core function of any business – but what does good customer service…
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5 min read
Why is customer retention important?
Many businesses measure success by new customer acquisition or increasing their customer base: the bigger the…
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4 min read
How can technology help provide better customer care?
Customer care is a key part of any business, whatever ‘customer’ means to you. And increasingly…
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5 min read
What is contact management? Benefits + features
Contact management is essential for maintaining strong customer relationships. Learn how to organise, track, and optimise your contact information to enhance your business operations.
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5 min read
The psychology behind customer engagement with surveys
Survey design psychology is a complex field, looking not only at the way your survey appears…
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4 min read
How to ensure effective online customer service
In the traditional sense, customer service has always meant being patient, polite and as helpful as…
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4 min read
Should you offer customer assistance alongside customer service?
First of all, you might be wondering what exactly is the difference between customer assistance and…
Article
9 min read
Digital-first customer service – it’s good for customers and the bottom line
The way customers expect to interact with businesses has changed.
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