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Fullscript’s prescription for omnichannel customer success

Fullscript provides a single, easy route to better health.

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The startup spouse: a view from the other side of bed

Over half a million people become entrepreneurs in the United States each month. That’s a lot…

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10 Customer experience KPIs

According to recent research, by the year 2020, customer experience will overtake price and product as the key brand differentiator.

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Building customer loyalty with great support

Every customer service interaction has the potential to build loyalty and trust with a customer, even the password reset answers you provide.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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Three things to consider when offering self-service

The applications and benefits of customer self-service are vast, touching everything from global support to brand awareness.

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Knowledge management best practices

A Q&A with Forrester's Kate Leggett on knowledge management best practices.

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What is 24/7 support?

Demand for 24/7 support is almost certainly going to come as your business grows

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Content Cues: for agile and collaborative help content

Staying on top of knowledge management for help centers can be tricky, but it's a lot easier with help from artificial intelligence

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Introducing Content Cues for Zendesk Guide Enterprise

Empowering customers to help themselves is major part of a successful customer service organisation.

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Differentiate your brands with unique help centre experiences

Brands that fall under the same parent company have unique customer bases, branding and personalities. Why should their help centres be any different?

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Spring brings new integrations

Though it might not feel quite like it in many places, it is technically spring.

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What are your most important customer service objectives?

We asked some customer experience experts to provide examples of important customer service objectives.

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How a great customer experience comes from chat support

Live chat alone can't define your customers’ experience - how they navigate the site, how they engage with support, and where they are on the customer journey all come into play

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Three customer support KPIs you need to track

Over the years, I’ve been fortunate enough to be included in discussions with some of the world’s most effective customer support leadership teams.

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Three companies, three omnichannel examples

Omnichannel is a hot buzzword in the customer support world, but what does it actually mean, and can your company benefit from it?

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The dynamic, long-term impact of self-service

Self-service is often considered an end goal for a support organization.

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Slack kills at onboarding customers: Here’s how

Slack—the team communication tool that is taking over the world—has become ubiquitous and obvious.

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Tap into the right self-service analytics to measure success

You know that self-service helps scale support operations, and that self-assist user portals keep customers happy, too.

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Using more than technical skills to solve technical issues

When it comes to customer support, there is a wide range of issues a team could be presented with on any given day.