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5 ways omnichannel routing improves operations
Learn more about routing and live reporting solutions available within the Agent Workspace and five ways these solutions can help you manage your operations more effectively.
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5 min read
Zendesk Dashboards make data work for you
A data-driven approach to decision-making helps businesses make the right decisions. But understanding your data can…
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2 min read
How software and cloud services companies can scale CX with self-service and intelligent triage
See how top performers in the software and cloud services industry are using self-service and intelligent routing to scale their CX without sacrificing profitability.
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The age of Conversational CRM is here
The entire relationship lives in the conversation. Meet the new channels, technologies, and methods of staying on top of the customer relationship.
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you’ll hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell and more. Relate is where service leaders connect, learn and discover new resolutions.
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3 min read
How communicating in a simple and concrete manner boosts effectiveness
Ever been on a train and wondered what the announcer is talking about? Whether it’s adding…
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7 min read
“Funding squeeze” does not spell doom and gloom for startups seeking VC
Cooler heads will prevail in the new startups funding landscape. Check out these tips for continued growth and success.
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5 min read
5 ways omnichannel routing helps you manage operations effectively
Customers are engaging more with service teams—volume is up 14 percent over 2021, according to our…
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5 min read
How to take airline CX out of a holding pattern
Reach new heights with better customer experiences. Get our top tips and expert advice.
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4 min read
Customer service agents finally get the recognition they deserve
It’s been another year of high stress and raised customer expectations. That’s why this Customer Service Week is a great time to give your support teams a high five for a job well done.
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4 min read
3 ways healthcare companies are improving customer experience
Quality customer service in healthcare is more important than ever. Here’s how to stay ahead of the curve.
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5 min read
The three hottest trends in eCommerce right now
Today’s eCommerce market is on fire, evolving at a dizzying pace driven by new technology, capabilities,…
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5 min read
Live or virtual: The future of B2B events?
While some may have missed the personal touch of in-person events during lockdown, many also enjoyed…
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6 min read
How European retailers can ride out the economic storm
With winter just around the corner, most consumers in Europe are putting away their summer clothes,…
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10 min read
How tech scale-ups can improve customer experience using data
When your go-to-market (GTM) teams can easily access customer information, you can create a better experience for your employees and customers. Here's how to give GTM teams access to key data across different customer platforms and ensure GDPR compliance.
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6 min read
How e-commerce brands use conversational AI to reduce customer effort
No customer wants a simple exchange to feel difficult. Learn why e-commerce brands are looking toward conversational AI as the solution.
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5 min read
Top 3 things retailers are missing in digital CX
How can retailers create personalised customer experiences online? And what do you need to know to keep up with your customer expectations? Get our top tips.
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5 min read
A+ integrations
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales and support teams.
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5 min read
Why building a connected sales organisation that can navigate uncertainity is the need of the hour
Discover the most pressing issues for sales organisations today, what the dawn of conversational CRM means for their tech stack, and how firms are planning to navigate the year ahead.
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How leading healthcare organisations are transforming the patient and employee experience
Learn how leading healthcare organisations are addressing industry challenges while creating a better experience for their employees.
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