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Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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Employee communication guide: 5 tips to improve it

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63 employee engagement ideas to boost morale and retention

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AI customer feedback analysis: A complete guide

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Customer service cover letter examples and tips

Use our customer service cover letter examples to stand out from your competition and set yourself up for success.

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Use AI for customer success to create personalised journeys, reduce customer churn, and lower business costs, all while improving customer experiences.

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Capgemini & Zendesk: Transforming employee experience

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What is an IT service desk? Definition + benefits

An IT service desk is a central employee service hub that helps streamline support, boost productivity, and improve job satisfaction. Read to learn more.

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What is employee service management? Complete guide

Employee service management is a strategic initiative aimed at elevating employee support by streamlining HR and IT services, automating routine tasks, and empowering employees with self-service capabilities.