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How e-commerce brands use conversational AI to reduce customer effort

No customer wants a simple exchange to feel difficult. Learn why e-commerce brands are looking toward conversational AI as the solution.

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Top 3 things retailers are missing in digital CX

How can retailers create personalised customer experiences online? And what do you need to know to keep up with your customer expectations? Get our top tips.

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A+ integrations

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales and support teams.

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Why building a connected sales organisation that can navigate uncertainity is the need of the hour

Discover the most pressing issues for sales organisations today, what the dawn of conversational CRM means for their tech stack, and how firms are planning to navigate the year ahead.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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How leading healthcare organisations are transforming the patient and employee experience

Learn how leading healthcare organisations are addressing industry challenges while creating a better experience for their employees.

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Why ESG is a key ingredient in creating a next-generation business

A robust ESG strategy is no longer a “nice to have” but a critical differentiator for brands and an imperative for business growth.

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Good-enough service isn’t good enough: 3 strategies to remain competitive

The 2022 CX Accelerator report results are in: progress is stalling—even leading customer service organizations are struggling to meet SLAs and baseline customer expectations.

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The ultimate guide to CX in retail

Learn the six best practices for creating great retail customer experiences.

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Why financial services companies need to invest in CX now

In this guide, we explore how financial services companies can transform their CX while reducing costs.

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Future of fashion: stitching convenience with sustainability

To keep pace with customer expectations, the fashion industry is slowly but surely making its move towards sustainable practices. Read how weaving a focus on CX might just be the key to gaining customer trust.

State of Sales 2023

In this report, Zendesk explores why many companies struggle to build a connected sales organisation and why it’s critical to do so in the face of volatile market conditions and the dawn of conversational CRM.

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Good-enough service isn’t good enough: 3 strategies to remain competitive

The 2022 CX Accelerator report results are in: progress is stalling—even leading customer service organisations are struggling to meet SLAs and baseline customer expectations.

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Power move: CX strategies for energy and utility companies

This winter will mark the third year of COVID-19 pandemic. Along with the human toll of…

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CX Accelerator 2023: the evolving role of support agents

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The ultimate guide to CX in FinTech

How can FinTechs create a winning customer experience? We share expert advice and examples for boosting your CX.

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5 strategies to ensure returns don't turn into a nightmare before Christmas

As peak shopping season fast approaches, how can retailers brace themselves for the returns avalanche and ensure it doesn’t impact their bottom line and customer service?

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The service recovery paradox

How businesses can turn service failures into success and boost customer satisfaction by tapping into the hidden opportunities that mistakes presents.

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How to get your chatbot to stay on brand

What do you do when your chatbot doesn’t behave in a way your customers like? That…

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World Humanitarian Day: It takes a village

Learn more about our partner organisations that are supporting humanitarian aid workers all over the world, and—most importantly—how you can help.